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Claims performance as at 4 Jan 2012

In recent years, the reliability of cashback sites and their offers has emerged as the biggest issue for sites like ours. imutual does not spend its members money on advertising, preferring to rely on recommendations by its customers /shareholders in order to attract new members, so it's especially important that you feel confident in recommending imutual to your friends, family and colleagues. The last thing you want is for a friend to come back complaining to you that the site you recommended has let them down! :shock:

Although we do everything we can to ensure that merchants pay the promised cashback, there will always be a small percentage of transactions that either fail to track or get wrongly rejected, due to technical reasons or procedural errors by third parties. However, in such circumstances we have the safety of our claims process, we you give us some details of you transaction and we chase the merchant on your behalf.

We're determined to be considered the most reliable 100% cashback site around. To reinforce that, we give members a monthly update on how well we're dealing with your claims for missing/incorrect transactions. See the chart below....

As you can see, In October there were only 9 claims (out of nearly 1300 "claimable" transactions). Of those, all but one have been verified. The outstanding one is a bit frustrating, having chased it up several times and still have not got a resolution - but we'll keep trying

I hope this gives you all continued comfort of imutual's reliability :thumbup:
by richard@imutual
Wed Jan 04, 2012 2:09 pm
 
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Re: Clean jokes - post 'em here

So I says to Mel 'Your awfully pedantic :!: '
He says 'The awfully part isn't neccessary.'
by kevinchess1
Tue Jan 17, 2012 11:12 pm
 
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You are not authorised to read this forum.
by cccashbacklover
Sun Jun 17, 2012 5:44 pm
 
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Re: blythburgh

Forgot to say how I got here: I was an RPoints member and so added it to my "portfolio" when I heard about it starting.

More interesting is how I came to be an RPoints member. I was a member of a now defunct forum called PointsVine which had the aims of helping people find earning ops and helping members support charities by daily clicks on their sites.

One day Richard joined an told us about RPoints so I joined. Another lady was, Gloria, a Brit who had emigrated to Australia but was now living in Bali where she was trying to help the poor. She joined PV so she could chat to fellow Brits. I am still in touch with Gloria and her charity has gone on to far bigger and better things. http://www.balicrisiscare.org/index.php for an overview or for more details about what is going on there is the forum: http://www.balicrisiscare.org/index.php/forum

Although Pointsvine died on the vine for various reasons the people behind it started their own PTR site, the mighty Adpaid. I joined that within 24 hours of its launch. And am still a happy member there.

So Pointsvine has lead me down various paths, many of which I am still on.
by blythburgh
Tue Jan 15, 2013 11:28 am
 
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