Claims performance Feb 2013

richard@imutual
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Claims performance Feb 2013

Post by richard@imutual » Thu Feb 07 2013 3:44pm

Here's our regular report on how well we're doing in getting merchants to resolve your missing/incorrect transactions

Image

As you can see, there are no overdue claims at present (i.e. have taken longer than 80 days to resolve) and all claims submitted up to the end of October have been resolved. The overall number of claims, relative to our total transactions, remains very low.

And remember that, uniquely, imutual allows you the option of appealing directly to members to have a rejected claim overturned. See details of our appeals process where your claim can be put to a binding vote of your fellow members :thumbup:

Hope you'll agree that this is a pretty good performance, which hopefully gives everyone confidence to recommend imutual to others. :)

Bruce
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Re: Claims performance Feb 2013

Post by Bruce » Sun Feb 17 2013 9:14am

404 error on the image :(

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