Claims performance as at 18 Feb

kevinchess1
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Re: Claims performance as at 18 Feb

Post by kevinchess1 » Fri Feb 18 2011 9:17pm

Vic reeves wrote: 83% of all statistics are maid up on the spot
But gettin bac to Ric's point
I thought the whole idea of RY post was to
give us info about Claims in Oct?Nov
Can't be his fault there weren't many
And it's to be applauded that they were all resolved/paid

Can't possiblt comment on the first 4 points you made ecxept to say
you can't slag off percentages and ask for averages
As for your last point that's been answered
Ry said that there wasn't enought claims to justfy a Claim section
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Re: Claims performance as at 18 Feb

Post by kevinchess1 » Fri Feb 18 2011 9:51pm

Before CS start to think about Ric's suggestions
can i be so bold as to say there's more pressin mattas
IE The amount of Non trackers and extended transactions

As mentioned Netpig still hasn't been paid
Plus I have other extended Transactions goin bac to Nov

In the last week I clic threw and purchased on the followin sites;

British Gas
Change energy supplyier
15/02

Bingon
Deposited/played as requested
17/02

Golden charter
Asked for and got catolouge
15/02

Lotbox
Deposited/played as requested
17/02

Reasearch OPinion pole Thomas Cook
Did survey
12/02

Plus 3 others

None have tracked
Will put claims in of cpourse
but it seems like quite a lot to me :(
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Bruce
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Re: Claims performance as at 18 Feb

Post by Bruce » Sat Feb 19 2011 7:39am

Add Europcar UK to your list Kevin.

Usually tracks on another website within minutes. Nothing yet over here.
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Re: Claims performance as at 18 Feb

Post by kevinchess1 » Sat Feb 19 2011 11:21pm

Ric wrote: You can cover up a lot of things with statistics....

... What is the average value of each rejected claim?
You can 'Spin' averages as well as stats
For Example

Incomes

Expresso £3,000 war Pension
XxXRaichxXx £3,000 Single mum benefit
Bruce £3,000 Stripogram
Mackem £3,000 Buskin
R Yendall £8,000 Director
Ric £16o,ooo Management consultant

Average income of these 6 IMutalites, pick entirely :?: at random is £30,000
But 5 don't earn anywhere near that

I'm not sure CS can be held at fault because there weren't a lot of claims.

We can all spin things to suit our circumsatnces
IE if CS make a claim form like you keep askin for
Then next month I could argue that 'Claims resolved and paid had dropped ever since the claim form was introduce'

Finally
Say CS start to publish how much money is paid from funds and one month a couple of members take humbrage because they never have any claims and feel this is their money(It is)
They start a campagin to ban any claims from Imutual funds
Then people who would have had their claims paid by discretion don't get it
How is that better
(Please don't anyone start said Campaihn I've got loads of claims to file next weak :o )
Last edited by kevinchess1 on Sun Feb 20 2011 10:15pm, edited 1 time in total.
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garindan
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Re: Claims performance as at 18 Feb

Post by garindan » Sun Feb 20 2011 1:58pm

I'd rather we kept reporting of this to the minimum and that claims get actioned. Less claims = more confidence that the system works in the first place. More claims sorted = better confidence. More sorted positively = better confidence. Paying out of the company coffers some transactions where there have been tracking issues where the retailer hasn't responded seems sensible, again to provide confidence in the site. I can't imagine this is a great amount of money and I assume Richard knows what he is doing regarding the percentages/sums involved in doing this.

I think there is transparency and then stupidity when it comes to giving out figures we really don't need to be published that could reflect both good and badly on the company depending on timing....

My personal experience is that there has been no problem with the claims I have submitted and they have been well serviced by the imutual member of staff dealing with them each time.

My suggestion is not to make more work than necessary and concentrate on the more important issues at hand, like attracting more members and getting the things we need on the site to make it a better experience for all.

Andrew
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Visit the Cashback Investment Club forum to find out more.

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Re: Claims performance as at 18 Feb

Post by kevinchess1 » Wed Feb 23 2011 10:09pm

kevinchess1 wrote: In the last week I clic threw and purchased on the followin sites;

British Gas
Change energy supplyier
15/02

Bingon
Deposited/played as requested
17/02

Golden charter
Asked for and got catolouge
15/02

Lotbox
Deposited/played as requested
17/02

Reasearch OPinion pole Thomas Cook
Did survey
12/02

Plus 3 others

None have tracked
Will put claims in of cpourse
but it seems like quite a lot to me :(
Just an update, as the Iman said to the camel
All the merchants I mentioned have tracked now :)
Which I'm certain is nothin to do with me moanin about it on the froums :shock:
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kevinchess1
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Re: Claims performance as at 18 Feb

Post by kevinchess1 » Fri Mar 18 2011 10:59am

Is this bean us dated today?
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richard@imutual
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Re: Claims performance as at 18 Feb

Post by richard@imutual » Fri Mar 18 2011 11:16am

I'll endeavour to provide an update at the beginning of each month, starting from April (by which time we'll be in a position to show whether we met the service level for January)

89% of all December-submitted claims are now resolved (and verified).

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Re: Claims performance as at 18 Feb

Post by kevinchess1 » Fri Mar 18 2011 2:21pm

richard@imutual wrote: 89% of all December-submitted claims are now resolved (and verified).
Does that mean 89% were paid
or
89% have bean closed?
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Re: Claims performance as at 18 Feb

Post by kevinchess1 » Sat Mar 19 2011 7:47pm

kevinchess1 wrote:
kevinchess1 wrote: In the last week I clic threw and purchased on the followin sites;

British Gas
Change energy supplyier
15/02

Bingon
Deposited/played as requested
17/02

Golden charter
Asked for and got catolouge
15/02

Lotbox
Deposited/played as requested
17/02

Reasearch OPinion pole Thomas Cook
Did survey
12/02

Plus 3 others

None have tracked
Will put claims in of cpourse
but it seems like quite a lot to me :(
Just an update, as the Iman said to the camel
All the merchants I mentioned have tracked now :)
Which I'm certain is nothin to do with me moanin about it on the froums :shock:
Just an update on me update
bingon has bean rejected :evil:
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