In the seventies and eighties: Cars made by Austin-Rover Shop at Woolworths Cameras from Kodak Chemical manufactured by ICI Where are they now? They all lost sight of their customers believing they were too big to need to care. I have had increasingly poor customer service from TCB and as a result ...

and if I ever do get the cashback I was promised I won't be using them again. Not saying I disagree with what you're saying, I would do the same, but I wouldn't be inclined to pay the promised cashback if it'd lead to losing a customer! I'm afraid they've had more than enough chances from me and it...

Potential problem with any business is that, while it remains small, it probably delivers good service because those providing the service have a real interest in doing so. Once the business grows and "customer service" becomes a department in its own right, sometimes staffed by people with little i...