Don't worry, BP. You must certainly are covered by our cashback guarantee

Your claim got updated with an old response (i.e. re: appeals, which have been superseded by the guarantee). Well be in touch tomorrow about the next step

I would reopen the claim and explain that you did not use any other site. imutual should then take it up with the merchant. if the claim still comes back as rejected then you should appeal to the membership. Did you get a quote from any other site prior to 29th September and not clear cookies betwee...

Nothing heard so far with regards the next steps to be taken. Just a quick note - I know Richard is quite busy right now, so if he hasn't got back to you yet please don't fret. He will do. We are a happy bunch here and everyone is confident in the system, so do hang in there :thumbup: . Sometimes w...

BP's claim was verified earlier today, and we have since exchanged PMs confirming this

Congrats on being the first beneficiary of our cashback guarantee