by richard@imutual » Tue Jan 25 2011 10:11am
Antony1606 wrote:chasing missing cashback or on claims submitted
I assume it's your outstanding claim that prompted the comment. I have to admit we have messed up on that one, which meant it didn't get sent off to the merchant. We've now sent it off and, given the time you have waited, we've decided to verify the claim regardless of what response we ultimately receive
In general though, we are on top of most claims. Of all claims submitted since imutual began, only one has been declined. Of the remainder, one third are still outstanding but none of these (at the time of writing) have gone beyond the eight week timescale we ask people to allow
[quote="Antony1606"]chasing missing cashback or on claims submitted[/quote]
I assume it's your outstanding claim that prompted the comment. I have to admit we have messed up on that one, which meant it didn't get sent off to the merchant. We've now sent it off and, given the time you have waited, we've decided to verify the claim regardless of what response we ultimately receive
In general though, we are on top of most claims. Of all claims submitted since imutual began, only one has been declined. Of the remainder, one third are still outstanding but none of these (at the time of writing) have gone beyond the eight week timescale we ask people to allow