Nationwide Credit Cards: Perfect for travellers

[blythburgh]

Nationwide Credit Cards

One travel-friendly card with two great introductory offers to choose from. No matter which offer you choose, the Member Credit Card is great for travellers.

See reward offer for Nationwide Credit Cards

[fanny15]

So I made a note in my diary that I would log back in after 7 days (assuming that's what Claim Days 7 meant) I've received the acceptance email from Nationwide on 31st Oct., the date of application, but 7 days on nothing has appeared in my account. I now see that claims are not supported by this merchant!
So why does it mention that the claim approval rate is 100% and the rejection rate is 0% when claims aren't entertained?
I'm a bit baffled.
Any advice?

Max tracking days n/a
Claim days 7 days
Claim approval rate 100%
Rejection rate 0%

[pabenny]

Suggest you still raise a query.

[macliam]

Firstly, I would suggest that the claim approval/rejection rates are based on historical data..... so just like the share-trading adverts, these are not fixed and can go up or down. They are there to give you an indication of likelihood, they are not bible truth.

Secondly, imutual, like all cashback sites, only pays you when the merchant or their agent send the money to imutual.... and this does NOT always happen. If the merchant starts to develop a pattern of non-payment (amongst other things) then they may be suspended (you'll have seen that), but that doesn't help you.

So, imutual instituted a unique cashback guarantee scheme to overcome this issue and, if the merchant is covered by the guarantee and doesn't pay, imutual will pay you itself. Raise a query and ask.

However, there are still merchants who are not covered by this guarantee..... and you have to ask yourself why not - and act accordingly.

Please be aware that I am just a member, like you - so the above is my personal view, not an official response. To get the latter, raise a specific query using https://www.imutual.co.uk/queries

[fanny15]

So how do I raise a query if claims AREN'T accepted?

[Richard Frost]

So how do I raise a query if claims AREN'T accepted?

See the link in the post by macliam directly above your last post.

[macliam]

So how do I raise a query if claims AREN'T accepted?

Claims are not accepted by the merchant - you can ALWAYS raise a quert with imutual who will check out the situation.

[macliam]

So how do I raise a query if claims AREN'T accepted?

Claims are not accepted by the merchant - you can ALWAYS raise a query with imutual who will check out the situation.

[fanny15]

Thanks for the advice, I have tonight submitted claim using the macliam's link.
See how it goes.