Post
by Sarah » Sun Mar 15 2020 5:47pm
Tesco are pretty bad for non-specific entries on their receipts (e.g. just "chocolate", "beer", etc. instead of actual product details) but this isn't usually a problem for CheckoutSmart as they know what to expect. I also find the self-checkouts in Tesco often print faint receipts as the attending staff aren't noticing the problem or don't seem to act when they need maintenance; so sometimes going to a staffed checkout can be preferable when you need a receipt to claim.
Are you sure that you purchased the correct item(s) and the receipt is legible with the store, item(s), price(s), date etc. all included? What does it say? I purchased these wraps in Sainsbury's and had no issues. You could try submitting again, perhaps including pictures of the items too, or e-mail asking them to take a second look.