mark_r_abcd wrote:. Personally, I'd rather lose cashback than take part in such a process, .
Nobody needs to lose anything – “ Power” is with the Consumer/Cashback user, where it/they have responded to a Cashback offer/advertisement/marketing inititive by a company they can and have done ( I have done and so have many on MSE) contacted the company concerned direct who have either paid the Cashback direct or made sure that the consumer received it via the Cashback site.
A few points to this – Relates to all Cashback Sites
Cashback sites say don’t contact the company direct – Ideally it is better to let the Cashback site secure the Cashback rather than 100s or 1000s of people contacting the merchant
Cashback sites sometimes say if you contact the merchant direct we will close your account – If the consumer doesn’t get satisfaction from the Cashback site company he/she is likely to click elsewhere to another Cashback site for future transactions anyway – those who do valid transactions via Cashback site are its best customers, very few companies/businesses will close its best customer accounts
Cashback sites say – “Merchant wont have heard of the Cashback site” – It isn’t suprising that all companies would be horrified at the thought that its company has been seen to have renaged on an advertised marketing offer –contact soon gets made with marketing department who very quickly find someone who knows exactly what the company has been promoted via Cashback sites
As Mark has pointed out you Richard have contradicted yourself re bogus/fraud claims, in addition you have also ignored the majority expressed view - ( It is easy to see why you dont appear to like the idea of 1 member 1 vote ) that appeals on the forum should not show members id – i.e. we shouldn’t know if the appeal is from someone who posts on the forum or from someone who never has done so ---Supporting evidence for claims/appeals should be obtained as they are everywhere else from the member to admin via account support.
Ultimately Richard who appeals, who doesn’t and any subsequent outcomes is Irrelevant as you will know both from reading MSE “Q” follow up thread over the last few years + M+S life insurance saga on old CBK those who are determined to get what they are entitled to will get it whether it be easy way or hard way – if forced to take hard way route then the consumer is likely to vent his/her fury on MSE
Solution – Offer a Cashback guarantee on majority of merchant offers similar to that one that’s already in operation elsewhere with exclusions/conditions to protect against fraud/bogus claims
Or Richard does this initiative have more to do with attempting to increase forum activity and/or making a few members with large shareholdings feel “powerful” than it does anything else – being paid advertised Cashback for a valid transaction should not be related in any shape or form either to whether someone posts on a forum or not.or how much it will cost the Cashback Company to honour an offer that it has advertised/promoted.
If a Cashback Site company cannot afford to honour a Cashback offer/deal that it has advertised/promoted on its website where a valid transaction has been proved to have been done as a result of the promotion/advertisement then dont promote/advertise such Cashback offers/deals
I dont believe a merchant/company is going to be pleased to see its name on a public forum associated with alleged non payment of a marketed/advertised Cashback offer