Claim appeal #68767: please vote
Posted: Fri May 11 2012 10:45am
One of our members has had a claim rejected and has opted to appeal against our decision, as they are entitled to under our Appeals process. You are invited to read the details of the claim, the merchant's reasons for rejection and any subsequent responses to this topic and then, within 7 days, vote as to whether you think we should award the claim. Summary details of the claim history are as follows:
The member visited AXA Home insurance on 14 Mar 2012 using the correct imutual link and the details of the transaction were:
Type: Home insurance
Cashback: £32
Shares: 320
A policy number was provided
The transaction was untracked and a claim was submitted on 2 Apr 2012
The merchant rejected the transaction on 26 Apr 2012, meaning that imutual will not receive any commission for this transaction. Based on information provided by the merchant, we responded to the member as follows:
The member concerned may choose to respond to this thread to provide information in support of their claim. Equally, we respect their right to anonymity and they may choose either not to respond or they can ask a staff member to post their response anonymously on their behalf.
Please discuss the merits of this claim and then cast your vote using the poll options provided
The member visited AXA Home insurance on 14 Mar 2012 using the correct imutual link and the details of the transaction were:
Type: Home insurance
Cashback: £32
Shares: 320
A policy number was provided
The transaction was untracked and a claim was submitted on 2 Apr 2012
The merchant rejected the transaction on 26 Apr 2012, meaning that imutual will not receive any commission for this transaction. Based on information provided by the merchant, we responded to the member as follows:
The claimant is a long-established member with regular cashback earnings, and this is the first time they have had a transaction rejected.** 26 Apr **
The merchant has rejected your enquiry, due to the sale being attributed to another website or marketing channel. For further explanation, please see http://www.imutual.co.uk/help/14/1086/
The member concerned may choose to respond to this thread to provide information in support of their claim. Equally, we respect their right to anonymity and they may choose either not to respond or they can ask a staff member to post their response anonymously on their behalf.
Please discuss the merits of this claim and then cast your vote using the poll options provided