Claims performance as at 18 Feb
Posted: Fri Feb 18 2011 1:44pm
In order to give a bit of reassurance on how we're managing the cashback service, I thought you'd be interested to see our "claims performance" stats i.e. how we're handling queries about missing / incorrect rewards
As you will see in the attached file, we've exceeded our target of resolving 95% of claims within two months. In fact, we've resolved 100% and not a single claim submitted during October and November was declined
That's going to be a hard level of performance to maintain as the number of transactions grows, but we'll do our best
Note: this doesn't include claim records we created from December onwards - we'll report on those next month
As you will see in the attached file, we've exceeded our target of resolving 95% of claims within two months. In fact, we've resolved 100% and not a single claim submitted during October and November was declined
That's going to be a hard level of performance to maintain as the number of transactions grows, but we'll do our best
Note: this doesn't include claim records we created from December onwards - we'll report on those next month