blythburgh wrote: ↑Fri Jan 21 2022 10:33am
They took photos of the factory password and stored it on their phones "just in case they ever needed it". So she can reset everything to factory settings and change the password,
not the factory settings password but to one only she knows. And he will break bail conditions and get close to the house and put everything back to factory settings and change the password to one only he knows. That is why she needs Vodafone to change the original password that you go back to if you reset modem, phone etc to factory settings
Which password is being changed?
A modem/router generally has two passwords.
One is for other devices to connect to the router. Commonly referred to as the 'wireless password/key'. This is the one you enter into your phone so that it can connect to the wifi. The one you ask for in a pub or cafe.
The other is the admin password. This is used to log into the admin's control panel, where you can change settings on the router, including the wifi password.
It sounds like the man is logging in as an admin, resetting the router and then changing the wifi password.
To resolve that, she could log in as admin and do the following:
- Check if he has created another admin user account for himself; if so, delete it. She only needs one admin user account.
- Change the password on the admin account.
- Change the SSID. This is the name of the wifi network that you see on your phone when you're searching for a wifi connection. If she changes this, he won't see the network he's looking for. You will probably need to set up the wifi connection on your other devices again because they will also not find the network under its new name.
- Hide the SSID. This means it won't show up in the list when you're searching for a wifi network. Your phones etc will still connect to it if they've got the correct network name, but it will be invisible to anyone new. In this particular situation, this will only be effective if she's changed the SSID first, because the man's device knows the current name of the network, so will still find it even though it's not showing as visible.
Or she could get a new router, which would effectively do the first three items on the list above.