Spotted a problem on imutual? If it's not specific to your account, then post here and see if other members can help. Staff also monitor this forum and will reply as necessary
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Richard Frost
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by Richard Frost » Thu Aug 22 2019 8:28am
regulator wrote: ↑Wed Aug 21 2019 10:14pm
I'm getting this "There was an error processing your payment request. Please try later error" message now. Had it all day today.
As it is a query specific to your account it would probably be sensible to raise a query with admin.
https://www.imutual.co.uk/queries
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cccashbacklover
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by cccashbacklover » Thu Aug 22 2019 10:04am
Is useful for people to also post, other week seemed one off, this part of this week seems a more wider problem, "There was an error processing your payment request. Please try later"
Must be a reason why only some people are seemingly getting the error message
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Richard Frost
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by Richard Frost » Thu Aug 22 2019 10:24am
I was not suggesting otherwise. What I was suggesting was that quicker attention might be given to the individuals problem if a query was raised. Although given the current state of affairs with things getting done, I am not convinced.
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chatz
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by chatz » Thu Aug 22 2019 10:40am
I agree with cccashbacklover it is useful for people to also post, that's the beauty of forums.
If it helps admin, I was using First Direct bank.
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cccashbacklover
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by cccashbacklover » Thu Aug 22 2019 10:55am
chatz wrote: ↑Thu Aug 22 2019 10:40am
I agree with cccashbacklover it is useful for people to also post, that's the beauty of forums.
If it helps admin, I was using First Direct bank.
What is interesting is that you had error problem on 12th, I redeemed fine on 12th, 22nd I had error problem and i assume 22nd you can redeem fine, also whilst your redemption was sorted out after submitting a query there wasnt what has become a standard forum reply saying words to effect "blame me was something I have been doing" error message says try again later, clearly trying again later makes no difference.
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BeautifulSunshine
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by BeautifulSunshine » Thu Aug 22 2019 12:24pm
William Joseph1 wrote: ↑Thu Aug 22 2019 10:24am
I was not suggesting otherwise. What I was suggesting was that quicker attention might be given to the individuals problem if a query was raised.
Although given the current state of affairs with things getting done, I am not convinced.
Maybe if you met Michelle in person she would convince you of something different?
[imutual Cashback Investment Club]
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cyrilv
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by cyrilv » Thu Aug 22 2019 4:18pm
Error message - and just on the day that it's sorely needed. Not happy.
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richard@imutual
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by richard@imutual » Thu Aug 22 2019 5:56pm
regulator wrote: ↑Wed Aug 21 2019 10:14pm
I'm getting this "There was an error processing your payment request. Please try later error" message now. Had it all day today.
Apologies, this error has been resolved and you should be able to request payments as normal
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Boro Boy
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by Boro Boy » Tue Sep 03 2019 2:08am
I have recently made a payment request that was processed within 24hrs (thank you) but 24 hrs later the figures recorded on the
Total Redeemed figure on my statement page has not altered from its old level so has not recognised the additional payment...
Does this need reporting or is it a time thing that will adjust before the end of the week?
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Boro Boy
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by Boro Boy » Tue Sep 03 2019 9:04am
Boro Boy wrote: ↑Tue Sep 03 2019 2:08am
I have recently made a payment request that was processed within 24hrs (thank you) but 24 hrs later the figures recorded on the
Total Redeemed figure on my statement page has not altered from its old level so has not recognised the additional payment...
Does this need reporting or is it a time thing that will adjust before the end of the week?
All sorted now.
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