Incorrectly tracked transaction

bazwaldo
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Incorrectly tracked transaction

Post by bazwaldo » Thu Mar 08, 2018 3:15 pm

I have made a transaction today with Thomas Cook which has tracked but only at 1.1% and not the stated 2.6% for package holidays, which mine was. This is quite a difference in money when the purchase is around £1000.
Do i have to wait the standard 7 days which appears to be automatic at point of claim to allow the transaction time to track or, as the transaction has actually tracked, is there a way i can claim now. :thumbup:
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William Joseph1
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Re: Incorrectly tracked transaction

Post by William Joseph1 » Thu Mar 08, 2018 3:29 pm

As this is personal to your account. Probably makes sense to raise a query http://www.imutual.co.uk/queries
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Re: Incorrectly tracked transaction

Post by kevinchess1 » Thu Mar 08, 2018 4:05 pm

WJ idea is best
You could do a Draft claim but have to wait 7 days to submit it
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richard@imutual
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Re: Incorrectly tracked transaction

Post by richard@imutual » Thu Mar 08, 2018 4:50 pm

No need to submit a query. If the amount has not been corrected within 7 days, please submit a claim
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