Daily clicks not moving from "pending" to "awarded"?

Kezzie
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Daily clicks not moving from "pending" to "awarded"?

Post by Kezzie » Sun Dec 02, 2018 9:52 am

Hello. I have noticed that since the 26/11/18 none of my click have had their status changed form "pending" to "awarded"? Is this just me or are others in a similar position? Do we know when their status will be updated? Regards Kerry
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Re: Daily clicks not moving from "pending" to "awarded"?

Post by blythburgh » Sun Dec 02, 2018 10:20 am

Nothing to worry about. Richard has explained that some of the stuff involved in the move has taken longer than expected.

You can read Rich's post here: viewtopic.php?f=10&t=85533

We can all expect a big jump in payable soon.
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Re: Daily clicks not moving from "pending" to "awarded"?

Post by William Joseph1 » Sun Dec 02, 2018 10:22 am

It is not just daily clicks but all merchants that this is happening to and is as a result of the server upgrade over last weekend. Richard is aware of the problem and as he has stated elsewhere in the forum is working to restore the function. But it is proving to be a little problematic for him at the moment. Everyone is in the same position and there is no date for a fix to be applied at the moment. I am sure he will be working on it as a priority issue.
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Re: Daily clicks not moving from "pending" to "awarded"?

Post by Pandora » Sun Dec 02, 2018 12:21 pm

Fixed now.
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Re: Daily clicks not moving from "pending" to "awarded"?

Post by Kezzie » Sun Dec 02, 2018 12:36 pm

Thank you all for the explanation, my totals have now been updated. Regards kerry

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Re: Daily clicks not moving from "pending" to "awarded"?

Post by RonFlorabud » Sun Dec 02, 2018 5:03 pm

Welcome to the happy imutual family Kerry.

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Re: Daily clicks not moving from "pending" to "awarded"?

Post by expressman33 » Mon Dec 03, 2018 8:18 am

Total awarded updated yesterday but nothing updated from pending to awarded overnight like they did previously
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Re: Daily clicks not moving from "pending" to "awarded"?

Post by margaret7 » Mon Dec 03, 2018 3:05 pm

Anyone know, has the automatic payments changed, or just at a standstill at the moment. My payments usually go on a Monday, nothing has for the last two weeks.
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Re: Daily clicks not moving from "pending" to "awarded"?

Post by William Joseph1 » Mon Dec 03, 2018 3:18 pm

Well the deadline is 7am on a Tuesday but yes you are right they did used to go on a Monday. Last week I noticed it had not gone and so for the last couple of weeks I have done it manually to be on the safe side.
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Re: Daily clicks not moving from "pending" to "awarded"?

Post by richard@imutual » Mon Dec 03, 2018 4:57 pm

It's now run, and should do so each Monday from now onwards
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