Queries not being looked at?

[Richard Frost]

I am not asking you for anything. You suggested perhaps an emergency shareholders meeting. I am thinking there would probably be no point. Certainly I have no confidence that it would make any difference to the order of things.

It just goes to prove IMO that the site is owned by Richard and not by the shareholders in any shape or form. Shareholding in imutual is and always was just a gimmick. A shame , as in the early days I had a lot of enthusiasm for the site.

No excuse is acceptable for the amount of contempt that is being shown to those who helped build up the site. Even the direst reasons deserve a brief explanation.

[pabenny]

+1

The shareholders have very few options: essentially our only choice we can attempt to replace Richard as director. But even if we could muster sufficient votes, he would be needed as an employee because of the operational knowledge that is is in his head.

[macliam]

+1

The shareholders have very few options: essentially our only choice we can attempt to replace Richard as director. But even if we could muster sufficient votes, he would be needed as an employee because of the operational knowledge that is is in his head.

.......and which of us would have the knowledge or ability to drive the site, given the state of the cashback market and the challenges faced against a "big two" who achieve individual deals with merchants?

If Richard is not devoting the time to imutual due to the lack of reward, that is one thing...... if Richard has other issues that need his attention, that is another. If the state of site finances mean that we have essentially become a one-man band and therefore dependent completely on Richard, then again, that is something worth knowing.

[pabenny]

If Richard is not devoting the time to imutual due to the lack of reward, that is one thing...... if Richard has other issues that need his attention, that is another. If the state of site finances mean that we have essentially become a one-man band and therefore dependent completely on Richard, then again, that is something worth knowing.

I think we know all those things to be true - and to have been true for several years. It seems that Richard has lost the will or ability to provide even the minimum of customer service, which will only hasten the demise of IM.

[parchedpeas]

For those who have a few pounds in cashback waiting, I feel some sympathy. But the cashout system automated so - where things work without the need for intervention - there's no reason to think that things won't keep ticking over.

For those who have hundreds of pounds holed up in the Cashback Investment Club, I feel really terrible. I was the last one who got out (with a very small overall profit) but those who are left in it are effectively being held hostage. Weeks and months go by without any update as to what is happening to their funds, and the share price for their holdings goes ever further south. My limited support for action on behalf of those remaining was met with a mixture of apathy and hostility. The backend line of communications has broken down, with people visiting the site but not updating the members as to what is happening.

Serious "brand" damage - for the little that it is worth - is a realistic possibility. And it's all easily avoided: most of us who are still here were here from the start. Most of us who remain came here because we took Richard's side during the 'rPoints' thing. Most of us are patient and sympathetic and supportive.

I'd support a 'clear the air' shareholders meeting. At the very least, we should have an idea of what the next 6/12/18 months are going to look like: without that clarity, who would risk a large purchase at the site in the current state?

[Phil85]

I'm also wondering about those with claims pending. I have two (albeit for only about £12 total) with the status of "Investigating" but I wonder if they are actually being investigated...

[Richard Frost]

I'm also wondering about those with claims pending. I have two (albeit for only about £12 total) with the status of "Investigating" but I wonder if they are actually being investigated...

Even if the merchant refused them perhaps because of the delay in the claim being dealt with. In theory they should be covered by the Cashback/Directors Guarantee. Assuming that the query is answered and dealt with.

[Phil85]

Well one of my claims was rejected so I claimed for it under the cashback guarantee and it was paid yesterday by Sue so it looks like she is still working at least!

Also I noticed the voucher codes have returned today after a week off...

[pabenny]

Good to see that management and crew haven't entirely abandoned ship.

[blythburgh]

Well one of my claims was rejected so I claimed for it under the cashback guarantee and it was paid yesterday by Sue so it looks like she is still working at least!

Also I noticed the voucher codes have returned today after a week off...

Some good news amongst the doom and gloom. I have some cashback that was not paid but it is less than £3 and I cannot be bothered to put in claims and wait and wait and then have to go down the cashback guarantee route. I just do not have the heart to put in all that effort for so little