imutual.co.uk

Boro Boy wrote: ↑

Thu Jan 24 2019 1:08am

Another consequence from the declining high street: https://www.msn.com/en-gb/money/compani ... spartanntp

Nothing to do with the declining High Street but everything to do with online banking/debit cards/cashless buying

Well, same thing really. Shopping is moving online. Banking is moving online. Thus both retailers and banks are closing stores.

I am sure we will regret the loss in the level service. "Service" seems to be something that many have forgotten all about.

“Nowadays people know the price of everything and the value of nothing.” ― Oscar Wilde

Online banking is far more convenient than having to schlep to a bank that's only open 9:30-4:00 on weekdays. Branches, staff, service all cost money. Time and again, most of us demonstrate by our choices that these are something that we're not willing to pay for - we'd rather have free banking.

Clearly bank closures are not great for those who lose their job. But for the most part, I don't see the problem with there being fewer bank branches.

(At this point, people sometimes talk about the elderly or others who 'aren't online'. I would retort that you need to get into the 21st century. Stop drawing out cash and then using it to pay for everything. Use your debit card and have all your bills paid by direct debit. Even if you don't want to bank online, you can still use telephone banking.)

Boro Boy wrote: ↑

Fri Jan 25 2019 12:09am

I am sure we will regret the loss in the level service. "Service" seems to be something that many have forgotten all about.

“Nowadays people know the price of everything and the value of nothing.” ― Oscar Wilde

People vote with their feet. Does not seem to be any regrets as yet apart from a whinging attention seeking few. The customer service online at my bank is second to none.

William Joseph1 wrote: ↑

Fri Jan 25 2019 9:15am

Boro Boy wrote: ↑

Fri Jan 25 2019 12:09am

I am sure we will regret the loss in the level service. "Service" seems to be something that many have forgotten all about.

“Nowadays people know the price of everything and the value of nothing.” ― Oscar Wilde

People vote with their feet. Does not seem to be any regrets as yet apart from a whinging attention seeking few. The customer service online at my bank is second to none.

The oldest and poorest in society need shops and banks they are not a whinging attention seeking few. Just changed surgeries and Receptionist needed photo ID. Wonder what they do if you do not have a passport or a driving licence with a photo or a bus pass.

I do not hear the oldest and poorest in society whinging or attention seeking. Just the "do gooders" and professional whingers who think they have the right to speak on their behalf.

blythburgh wrote: ↑

Fri Jan 25 2019 10:42am

Just changed surgeries and Receptionist needed photo ID. Wonder what they do if you do not have a passport or a driving licence with a photo or a bus pass.

Requesting ID is not a matter of customer service. If we insist that the NHS is not free for ‘immigrants’, then GPs and hospitals need some way of verifying that patients are entitled to free treatment. Hence the requirement for photo ID when you registered.

.. whinging attention seeking few..

The language is a bit harsh but it does seem that some people cover their own dislike of a change by complaining about the effect of on others. If most people were really bothered about having a local bank/House of Fraser/M&S, they’d all use them much more.

pabenny wrote: ↑

Fri Jan 25 2019 11:49am

William Joseph1 wrote: ↑

Fri Jan 25 2019 12:11pm

whinging attention seeking few..

The language is a bit harsh but it does seem that some people cover their own dislike of a change by complaining about the effect of on others. If most people were really bothered about having a local bank/House of Fraser/M&S, they’d all use them much more.

I chose my words caerfully and it was intended to be harsh.

I do understand why they needed my photo ID but just wonder what happens if I have none