Hello to all

Richard Frost · Post by **Richard Frost** » Mon Oct 06 2014 5:09pm

I would reopen the claim and explain that you did not use any other site. imutual should then take it up with the merchant. if the claim still comes back as rejected then you should appeal to the membership.

Did you get a quote from any other site prior to 29th September and not clear cookies between using that site and imutual?

The advantage of imutual is that you can have a dialogue about your claim and know that it is being dealt with by a person rather than an automated reply and ignored messages

Post by **richard@imutual** » Mon Oct 06 2014 5:15pm

Don't worry, BP. You must certainly are covered by our cashback guarantee

Your claim got updated with an old response (i.e. re: appeals, which have been superseded by the guarantee). Well be in touch tomorrow about the next step

Black Pearl · Post by **Black Pearl** » Mon Oct 06 2014 5:20pm

Thanks Richard for the response, it is much appreciated.
I know I have no track record on your site as this was my first real transaction here.
I don't want to feel as if I have to come 'cap in hand' as to speak with respect to this claim,
I just expected it to be smooth going and PlusNet to be an honourable merchant, neither
of which at this time appear to be true.
I await further instructions from yourselves.

Black Pearl · Post by **Black Pearl** » Wed Oct 08 2014 12:33pm

Nothing heard so far with regards the next steps to be taken.

garindan · Post by **garindan** » Wed Oct 08 2014 2:26pm

Black Pearl wrote:Nothing heard so far with regards the next steps to be taken.

Just a quick note - I know Richard is quite busy right now, so if he hasn't got back to you yet please don't fret. He will do. We are a happy bunch here and everyone is confident in the system, so do hang in there

. Sometimes when you are a small company there is a lot to get done and timescales can slip very quickly if urgent matters come along to deal with.

Black Pearl · Post by **Black Pearl** » Wed Oct 08 2014 2:33pm

Thanks for the update , I am very happy to take a back seat and do understand that people have busy lives
and lots to take care of.

davidlmorgan85 · Post by **davidlmorgan85** » Wed Oct 08 2014 2:54pm

Sorry to hear about the problems BP

Dont stress, Richard has never let me down in the past with any of my claims, and I am sure all the other members can also vouch for me when I say that

Hopefully, you will be impressed by the website, and the service given to you, as well as the happy to help members that you may even invite your friends and family to join. You also get 100 shares if they join

(make sure they join using your referral link)

kevinchess1 · Post by **kevinchess1** » Wed Oct 08 2014 5:10pm

It does say you need to ask for the CBG
maybe a PM with the heading 'Cashback Guarantee' would speed things along?

Post by **richard@imutual** » Wed Oct 08 2014 6:14pm

BP's claim was verified earlier today, and we have since exchanged PMs confirming this

Congrats on being the first beneficiary of our cashback guarantee

cccashbacklover · Post by **cccashbacklover** » Thu Oct 09 2014 4:22pm

Welcome to the Forum Black_Pearl and congratulations on getting your Cashback verified under C.B.G

@ Richard@Imutual

Why are Imutual the only Cashback Site out of 4 that doesnt appear to differentiate between Plusnet different Home Internet Packages

http://www.quidco.com/plusnet/?ac

http://www.topcashback.co.uk/plusnet_broadband/

http://www.getpoundsback.co.uk/stores/plusnet-2/

http://www.imutual.co.uk/plusnet-broadband

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