Cashback reliability Feb 2015

richard@imutual
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Cashback reliability Feb 2015

Post by richard@imutual » Fri Feb 06, 2015 1:27 pm

Here's our regular report on how well we're dealing with members' claims for missing/incorrect transactions:
claims20150206.jpg
claims20150206.jpg (33.75 KiB) Viewed 4278 times
We do everything we can to ensure that merchants track your transactions reliably (including sometimes dropping merchants who prove unreliable), but occasionally, for reasons largely out of our control, one of your transactions will fail to track correctly. We then have a quick and simple claims process so you can tell us about it, and we then chase the merchant on your behalf.

Thanks to Michelle's hard work, we have only one overdue claim (i.e. passed the target resolution date) as of today. :thumbup:

All other claims submitted up to the end of November have been resolved. It's also pleasing to see that less than 10% of recent claims are getting rejected (partly due to the introduction of our cashback guarantee). The overall number of claims, relative to our total transactions, remains very low :)

We want imutual to be trusted to deliver reliable cashback rewards, not just promise the best rates. So we place a very high priority on how well we deal with missing/incorrect transactions, and hope in turn that this will give you the confidence to recommend us to your friends, family and other contacts. :)

And remember that, uniquely, imutual offers a cashback guarantee covering over 90% of its merchants :thumbup:

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Re: Cashback reliability Feb 2015

Post by magnificent7 » Fri Feb 06, 2015 6:26 pm

Great job.
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Re: Cashback reliability Feb 2015

Post by AAAlphaThunder » Sat Feb 07, 2015 12:07 pm

Well done Michelle.
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[Secretary] imutual Cashback Investment Club

blythburgh
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Re: Cashback reliability Feb 2015

Post by blythburgh » Wed Feb 11, 2015 10:40 am

Michelle is great, she is looking into LV for me and I might have to contact her about Groupon soon but give it a few days, only went extended yesterday.
Keep smiling because the light at the end of someone's tunnel may be you, Ron Cheneler

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Re: Cashback reliability Feb 2015

Post by mgf » Wed Feb 11, 2015 11:56 am

Does this include Extended transactions of which I have one going back to Dec 2, 2013?

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Re: Cashback reliability Feb 2015

Post by expressman33 » Wed Feb 11, 2015 12:19 pm

mgf wrote:Does this include Extended transactions of which I have one going back to Dec 2, 2013?
From Tue Aug 20, 2013 2:58 pm
richard@imutual wrote:
kevinchess1 wrote:I often think that 'Extended' transaction are more of a issue than Claims
We get a monthly report on claims and it's all flag waving and bell ringing 'Look how good we're doing'
But there's never any mention of how main extended transaction there are and why we don't get them sorted
Perhaps any Extended transaction should go to Rejected once it's a year old
I agree that we should focus a bit more on getting extended transactions sorted. I'll see if I can pull together a regular report on "% of transactions extended". Along with appropriate flags and bells ;)

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Re: Cashback reliability Feb 2015

Post by kevinchess1 » Wed Feb 11, 2015 1:50 pm

mgf wrote:Does this include Extended transactions of which I have one going back to Dec 2, 2013?
No :(
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Re: Cashback reliability Feb 2015

Post by andykk » Thu Feb 19, 2015 6:53 pm

excellent service myself and others having been trying on other cashback websites to get something from an online retailer for ages and imutual showed me just how good they are by awarding me today well happy.

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Re: Cashback reliability Feb 2015

Post by blythburgh » Wed Mar 11, 2015 9:52 am

I am happy to say only one of my three extended are still awaiting payment. Thanks, Richard and team
Keep smiling because the light at the end of someone's tunnel may be you, Ron Cheneler

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Re: Cashback reliability Feb 2015

Post by Richard Frost » Wed Mar 11, 2015 3:30 pm

blythburgh wrote:I am happy to say only one of my three extended are still awaiting payment. Thanks, Richard and team
Extended has nothing to do with missing or incorrect which this report is about. There is currently no report for extended transactions. Which in my opinion seem to be in abundance.

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