I agree...but if you don't ask you don't getrichard@imutual wrote:We increased the cashback rate at midday. I can understand your frustration at having bought a few hours before the increase, and don;'t blame you for asking. But while it's tempting to say "Yes" to keep a loyal member happy, I think this would set a dangerous precedent. It might be different if the merchant had increased our commission from the start of the day and we only got around to changing the offer after you'd done your transaction; but that' s not the case here. I hope you understand my reasoning
If course, if the majority of members feel strongly that I should, I'd have to reconsider. But I would worry that we'd keep getting "I just missed out on extra cashback" pleas from members in the future
10% cashback is pretty amazing.Antony1606 wrote:I agree...but if you don't ask you don't getrichard@imutual wrote:We increased the cashback rate at midday. I can understand your frustration at having bought a few hours before the increase, and don;'t blame you for asking. But while it's tempting to say "Yes" to keep a loyal member happy, I think this would set a dangerous precedent. It might be different if the merchant had increased our commission from the start of the day and we only got around to changing the offer after you'd done your transaction; but that' s not the case here. I hope you understand my reasoning
If course, if the majority of members feel strongly that I should, I'd have to reconsider. But I would worry that we'd keep getting "I just missed out on extra cashback" pleas from members in the future
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