40 Stores to close....

Money, investing, mutuals etc
MP3746
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Re: 40 Stores to close....

Post by MP3746 » Sun Mar 18, 2018 1:02 pm

Boro Boy wrote:Possibly the end of personal service for the masses particularly now that websites are being built where there is no possibility of contacting anybody, even to complain.
Many retail websites do offer the option to contact customer services via various methods including online chat. If you look hard enough on most retail websites, you will see a "Contact Us" link, usually at the bottom of the landing page.
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Re: 40 Stores to close....

Post by William Joseph1 » Mon Mar 19, 2018 4:01 pm

Looks like Carpetright could go as well http://www.bbc.co.uk/news/business-43458476
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Re: 40 Stores to close....

Post by Sarah » Mon Mar 19, 2018 11:44 pm

Yep, add Carpetright, Bargain Booze and Wine Rack to the critical list:
https://www.telegraph.co.uk/business/20 ... ight-join/
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Re: 40 Stores to close....

Post by Boro Boy » Tue Mar 20, 2018 12:05 am

MP3746 wrote:
Boro Boy wrote:Possibly the end of personal service for the masses particularly now that websites are being built where there is no possibility of contacting anybody, even to complain.
Many retail websites do offer the option to contact customer services via various methods including online chat. If you look hard enough on most retail websites, you will see a "Contact Us" link, usually at the bottom of the landing page.
I have already located the usual small print "Contact us" at the bottom of some but not all web site. The aim appears now to be no human contact or being referred to FAQ pages where your question is never answered this is particularly true for any government style site - is this the future for us all? :crazy:
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Re: 40 Stores to close....

Post by Boro Boy » Wed Mar 21, 2018 7:57 pm

Boro Boy wrote:
MP3746 wrote:
Boro Boy wrote:Possibly the end of personal service for the masses particularly now that websites are being built where there is no possibility of contacting anybody, even to complain.
Many retail websites do offer the option to contact customer services via various methods including online chat. If you look hard enough on most retail websites, you will see a "Contact Us" link, usually at the bottom of the landing page.
I have already located the usual small print "Contact us" at the bottom of some but not all web site. The aim appears now to be no human contact or being referred to FAQ pages where your question is never answered this is particularly true for any government style site - is this the future for us all? :crazy:

So one of those frustrating issues of talking to a website happened today. I have a connection issue with BT and they reffer everything to OpenReach. OpenReach in their wisdom sent me an answer after 3 months (!). I welcomed the answer but it was full of inaccuracies so I replied to the email copying my "account manger" at BT... only to have a an auto reply saying the email had been delete without reading by OpenReach and the copy had bounced back from BT as the "account manager" had closed the case due to the length of time the dispute had remained open.

It is impossible to speak the the writter of the original email at OpenReach or indeed anybody at OpenReach (other than the damage to OpenReach property line) and the Manager of the BT Compaints section basically said "...what do you want me to do!?!" and "OpenReach are always correct...!" What a disaster the future has for us all if companies hide behind their websites and do not allow contact from the public - this tick box future will be a very frustrating one - what ever happened to personal service!?! :wtf:
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Re: 40 Stores to close....

Post by Boro Boy » Thu Mar 22, 2018 1:17 pm

Even the smaller companies are feeling the pinch - there is obviously something going on out there... It just all can't be bad management - can it...? Another (smaller) company bites the dust (well part of it): http://www.kbbreview.com/news/astracast ... nistration :think:
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Re: 40 Stores to close....

Post by Chadwick » Thu Mar 22, 2018 1:35 pm

Boro Boy wrote: there is obviously something going on out there... It just all can't be bad management - can it...?
Are you aware of the recession and austerity policies that have been in effect for the past decade?
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Re: 40 Stores to close....

Post by Boro Boy » Thu Mar 22, 2018 1:49 pm

Chadwick wrote:
Boro Boy wrote: there is obviously something going on out there... It just all can't be bad management - can it...?
Are you aware of the recession and austerity policies that have been in effect for the past decade?
Interesting: isn't the recession when we have 3 consecutive quarters of negative growth...? If that is the case that is well behind us but none the less certain industries are folding/being reconstructed whilst other areas are performing well; just worrying which well known family name will disappear next! :problem:
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Re: 40 Stores to close....

Post by William Joseph1 » Thu Mar 22, 2018 2:01 pm

Boro Boy wrote:just worrying which well known family name will disappear next! :problem:
Why is it worrying to you? The High Street is evolving and has done since the beginning of time. It will continue to do so. Nothing new about it. There are very few family names out there. Most are owned by big corporations and Funds. There are far more worrying things to consume ones life rather than worry about what is and is not happening in the retail world.
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Re: 40 Stores to close....

Post by Boro Boy » Thu Mar 22, 2018 2:06 pm

William Joseph1 wrote:
Boro Boy wrote:just worrying which well known family name will disappear next! :problem:
Why is it worrying to you? The High Street is evolving and has done since the beginning of time. It will continue to do so. Nothing new about it. There are very few family names out there. Most are owned by big corporations and Funds. There are far more worrying things to consume ones life rather than worry about what is and is not happening in the retail world.

We each have our cross to bear...
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