SSE: trying to charge for energy already paid for..

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blythburgh
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Re: SSE: trying to charge for energy already paid for..

Post by blythburgh » Tue May 29, 2018 10:20 am

Chadwick wrote:
blythburgh wrote:early part of this century
There's a phrase to make you feel old! :(

Do a survey, go down the list of ages or year at a time and that is really depressing :lol:
Keep smiling because the light at the end of someone's tunnel may be you, Ron Cheneler

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Re: SSE: trying to charge for energy already paid for..

Post by kevinchess1 » Tue May 29, 2018 10:50 am

The day you move into a property is not the same day as your energy supplier
When you contacted them to take it over they would have given you a start date
Up to that date you are responsible for the energy use and have to pay the previous supplier
As stated talk to them about it
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Re: SSE: trying to charge for energy already paid for..

Post by planteria » Tue May 29, 2018 4:59 pm

they are seemingly unwilling to discuss it.. and i'm not sure you are right there Kelv. they are aware that the day i was handed the keys the meter was set to a small credit balance, i then I topped up and have maintained a credit balance ever since - dropping down at the point that i transferred across from SSE to COE.

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Re: SSE: trying to charge for energy already paid for..

Post by kevinchess1 » Tue May 29, 2018 5:02 pm

Are you saying you knew it was SSE before you took over The property and you informed them 4-6 in advance of the date you were taking it over?
If you did then you have nothing to worry about
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Re: SSE: trying to charge for energy already paid for..

Post by William Joseph1 » Tue May 29, 2018 5:05 pm

planteria wrote:they are seemingly unwilling to discuss it.
They have to be able to justify the bill. if not it would seem to me that you are quite within your rights not to pay it. Tell them that until you have a full breakdown of the bill it will remain unpaid. If they send you the bill and you are still not happy then refer to The Energy Ombudsman. In my experience the Ombudsman is impartial and helpful and should be able to help you deal with the matter.
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Re: SSE: trying to charge for energy already paid for..

Post by planteria » Tue May 29, 2018 5:54 pm

kevinchess1 wrote:Are you saying you knew it was SSE before you took over The property and you informed them 4-6 in advance of the date you were taking it over?
If you did then you have nothing to worry about
Yes re. knowing that SSE were the supplier. No to informing them in advance. On the day. I paid for my electricity from that day onwards.. and i won't be paying for it again :mrgreen:.

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Re: SSE: trying to charge for energy already paid for..

Post by planteria » Tue May 29, 2018 5:57 pm

William Joseph1 wrote:They have to be able to justify the bill. if not it would seem to me that you are quite within your rights not to pay it.
agreed William, and that is my position. the bill is clear, but seems to me to miss the fact that it is a ppm that has, by definition been Pre-Paid :mrgreen:.
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Re: SSE: trying to charge for energy already paid for..

Post by planteria » Tue May 29, 2018 6:00 pm

"You won't receive a bill from us" being the pertinent point.

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Re: SSE: trying to charge for energy already paid for..

Post by expressman33 » Tue May 29, 2018 7:17 pm

planteria wrote:
"You won't receive a bill from us" being the pertinent point.
but you should get an annual statement

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