ebay buyer settings

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planteria
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ebay buyer settings

Post by planteria » Fri Jun 15, 2018 8:23 am

had a couple of problems recently when selling on ebay. a brand new account is apparently set up, bids high just before the end of an auction, wins the item, and then the account is shut down - either by the user or by ebay itself. frustratingly, ebay then make the item unavailable to Relist or issue Second Chance Offers, unless a complaint is raised and then they make it available after a few days.

there is a way to set buyer parameters, i understand, to excluse brand new ebayers with no feedback for example. anyone here experienced with this, and how would you suggest setting things up?

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Re: ebay buyer settings

Post by blythburgh » Fri Jun 15, 2018 8:55 am

If you can sounds like you need to do this.
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Re: ebay buyer settings

Post by pabenny » Fri Jun 15, 2018 10:54 am

Have you tried looking in the help function?

planteria
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Re: ebay buyer settings

Post by planteria » Fri Jun 15, 2018 12:35 pm

i've had a look yes, but it's not just a matter of what can be done.. but also what do you think should be done?

just 1 feedback at least indicates that the account has been used successfully. would you just leave it at that as a minimum requirement?

as it happens, the most recent product that has been bid for and won in this way was £10.50 for a used printer/scanner. i can't really see what the angle is for a scammer :problem:.

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Re: ebay buyer settings

Post by pabenny » Fri Jun 15, 2018 3:31 pm

If you can't block new accounts from bidding, you may just have to live with it - unless it starts recurring a lot. I don't see eBay customer service (ha!) providing any meaningful support.

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Re: ebay buyer settings

Post by pakefield » Fri Jun 15, 2018 6:38 pm

I have discovered I can block a bidder. Had to do this after twice telling a Germany based bidder I am not prepared to sell to anyone outside the UK for the item I am selling. Does not stop him bidding and thankfully he has been outbid this time.

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Re: ebay buyer settings

Post by AAAlphaThunder » Fri Jun 15, 2018 6:59 pm

All explained here:

https://pages.ebay.co.uk/help/sell/buye ... ments.html

If your items are high-value I would advise having a play with the "Have a Feedback score lower than the number you specify" parameter.
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Re: ebay buyer settings

Post by planteria » Sun Jun 17, 2018 4:24 pm

i can't see a way to set a minimum positive feedback score, just that we can set a block on buyers with negative scores, -1, -2 etc.

now on my personal account:

"Your buyer requirements have been updated. Block buyers who:
Have received 2 unpaid item(s) recorded within 6 Month(s).
Have 4 breach of policy report(s) within 6 month(s).
Have a Feedback score of -1 or lower.
Are currently winning or have bought 4 of my items in the last 10 days."

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