SSE: trying to charge for energy already paid for..

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Re: SSE: trying to charge for energy already paid for..

Post by blythburgh » Fri Jun 08, 2018 10:42 am

Write to the Chairman or Managing Director and mark the envelope private or personal so that they see it not the secretary who passes it down the chain
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Re: SSE: trying to charge for energy already paid for..

Post by planteria » Fri Jun 08, 2018 11:11 am

pabenny wrote:Although the news item was only published yesterday, the issue would appear to pre-date yours by some years.
ok. should i not have shared the link then?

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Re: SSE: trying to charge for energy already paid for..

Post by pabenny » Fri Jun 08, 2018 12:10 pm

Well I don't think it's very relevant and certainly doesn't help solve your problem.

Talking of which, have you now been in touch with SSE and asked them to explain why they believe you have a debt?

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Re: SSE: trying to charge for energy already paid for..

Post by planteria » Fri Jun 08, 2018 2:01 pm

pabenny wrote:Well I don't think it's very relevant and certainly doesn't help solve your problem.
it's relevant enough. and you are right, it doesn't, but that's fine.
pabenny wrote:Talking of which, have you now been in touch with SSE and asked them to explain why they believe you have a debt?
as i said, "i have written to them to set out the facts". i haven't received a response yet. i can let you know when I do, if you like.

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Re: SSE: trying to charge for energy already paid for..

Post by pabenny » Fri Jun 08, 2018 3:05 pm

It's always interesting to see how something like this turns out, so yes, keep us informed.
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Re: SSE: trying to charge for energy already paid for..

Post by planteria » Sat Jun 09, 2018 11:00 am

ok.
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Re: SSE: trying to charge for energy already paid for..

Post by planteria » Mon Jul 16, 2018 1:07 pm

pabenny wrote:It's always interesting to see how something like this turns out, so yes, keep us informed.
the only update so far is that they have not requested payment from me again, and they have sent me two holding letters to say that they are looking into the issues I have raised and that they will come back to me soon.

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Re: SSE: trying to charge for energy already paid for..

Post by macliam » Mon Jul 16, 2018 5:16 pm

planteria wrote:
pabenny wrote:It's always interesting to see how something like this turns out, so yes, keep us informed.
the only update so far is that they have not requested payment from me again, and they have sent me two holding letters to say that they are looking into the issues I have raised and that they will come back to me soon.
That is probably code for "Whoops, we messed up - but we won't admit it in case you sue".
If you feel brave, you could write back saying that this has dragged on, etc., etc. and that, unless they can present evidenc e of their case against you within 6 months, you will consider the matter closed and will not entertain further claims. But don't hold your breath.......
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Re: SSE: trying to charge for energy already paid for..

Post by planteria » Wed Aug 01, 2018 4:51 pm

Two envelopes from SSE received today. A letter dated 30th July apologising and confirming that the errors were all theirs’, and a further one dated 31st July which includes a tear off £30 “goodwill payment” cheque.

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Re: SSE: trying to charge for energy already paid for..

Post by pabenny » Wed Aug 01, 2018 6:26 pm

Very good
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