SSE: trying to charge for energy already paid for..

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planteria
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Re: SSE: trying to charge for energy already paid for..

Post by planteria » Thu Aug 02, 2018 8:20 am

my pal at work is adamant that i ought to push for more from them, as the tone of the phone calls was farcical.. but i'm inclined to pay the cheque in and spend it on some more lovely mutually CoOp electricity.
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Re: SSE: trying to charge for energy already paid for..

Post by macliam » Thu Aug 02, 2018 8:28 am

planteria wrote:my pal at work is adamant that i ought to push for more from them, as the tone of the phone calls was farcical.. but i'm inclined to pay the cheque in and spend it on some more lovely mutually CoOp electricity.
I'd go with that. The £30 is a standard pay-off for errors - to get more you'd need to present yourself as a "uniquely damaged contact" and that might be difficult, given their lousy rep for customer service - and the first thing you'd need to do is get beyond the button-pushers at the other end.

What you need from them is a declaration that no damage has been done to your credit rating, etc. and that no blame whatsoever attaches to you (which it sounds like you have already). The £30 is hardly a slap on the wrist for them, but spend it and forget SSE.
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Re: SSE: trying to charge for energy already paid for..

Post by planteria » Fri Aug 03, 2018 12:51 am

I hadn’t thought to request confirmation that there is no damage to my credit rating
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Re: SSE: trying to charge for energy already paid for..

Post by pabenny » Fri Aug 03, 2018 6:23 am

You can check your credit report for free (for example via MSE) and it's worth doing that periodically anyway.

When I check mine, it shows my bank/credit cards/mobile phones and their status (balance outstanding, number of late/missed payments), and recent searches. It doesn't show any energy suppliers at all.
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Re: SSE: trying to charge for energy already paid for..

Post by macliam » Fri Aug 03, 2018 9:04 am

pabenny wrote:You can check your credit report for free (for example via MSE) and it's worth doing that periodically anyway.

When I check mine, it shows my bank/credit cards/mobile phones and their status (balance outstanding, number of late/missed payments), and recent searches. It doesn't show any energy suppliers at all.
Likewise - but then I've never been accused of being in debt to one - have you?
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Re: SSE: trying to charge for energy already paid for..

Post by pabenny » Fri Aug 03, 2018 10:06 am

No - never had overdues for energy or for anything else.

According to MoneySupermarket, utility suppliers *may* pass data to credit reference agencies for customers who are late more than three times.
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Re: SSE: trying to charge for energy already paid for..

Post by blythburgh » Fri Aug 03, 2018 10:45 am

pabenny wrote:No - never had overdues for energy or for anything else.

According to MoneySupermarket, utility suppliers *may* pass data to credit reference agencies for customers who are late more than three times.
Credit references can have false info on you so always worth a check
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