Server move / tracking update

richard@imutual
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Server move / tracking update

Post by richard@imutual » Mon Nov 26 2018 6:43pm

Just a quick update on tracking following the server move, which took place on Sunday ...

There is a delay to the update of your statements, as we are re-introducing system updates on a step-by-step basis. It's taking a little longer than originally anticipated and the system may not be fully- back to normal until later this week. Your patience is appreciated

Do continue to report any anomalies that you spot on the site

Overall, I'm pleased that the move went relatively smoothly. Although from your point of view, nothing much may seemed to have changed, this was a hugely complicated exercise involving changes to over 10,000 lines of code. Once the new system has bedded down, it puts us in a great position to introduce new and improved features during 2019 :thumbup:

macliam
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Re: Server move / tracking update

Post by macliam » Mon Nov 26 2018 7:22pm

Yeah Richard, in my old life, we used to say "God created the world in 6 days because he didn't need to change anything!".
Problems are bound to arise - as is someone telling you how the cutover could have been better handled. That is the life of a change manager......

I'll trust you for now - but don't think I won't whinge if my daily clicks don't register as expected!!!

Good luck.
Just because I'm paranoid, it doesn't mean they're not out to get me

pakefield
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Re: Server move / tracking update

Post by pakefield » Mon Nov 26 2018 9:03pm

Computers. don't talk to me about computers. Went into Nationwide, paid cheque into machine, showed me photo of cheque and I hit the button only to be told I had input the wrong amount. Tried again with same result. I did not put in an amount, just a cheque which it photographed to show me for reasons I do not know. Ended up in the queue to pay it in.

I fondly remember my old Amstrad days when nothing seemed to go wrong
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macliam
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Re: Server move / tracking update

Post by macliam » Mon Nov 26 2018 10:43pm

pakefield wrote:
Mon Nov 26 2018 9:03pm
Computers. don't talk to me about computers. Went into Nationwide, paid cheque into machine, showed me photo of cheque and I hit the button only to be told I had input the wrong amount. Tried again with same result. I did not put in an amount, just a cheque which it photographed to show me for reasons I do not know. Ended up in the queue to pay it in.

I fondly remember my old Amstrad days when nothing seemed to go wrong
As my old man used to say "Automatic, all to buggery" or somesuch.

Don't blame the computer, it's doing its programmer's best!
Just because I'm paranoid, it doesn't mean they're not out to get me

fattulip74
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Re: Server move / tracking update

Post by fattulip74 » Tue Nov 27 2018 7:09am

Awarded balance still not updated (unless I've not had anything move over there in the last couple of days). The flaky tracking of the last few days comes at a bad time with people doing black friday/cyber Monday deals, has not filled me with confidence anyway.

leeds
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Re: Server move / tracking update

Post by leeds » Tue Nov 27 2018 7:57pm

Awarded balance still not updated.
10 still not tracked from 25th#no tracking of pricelog car hire from a few days ago and 25 and 26

cyrilv
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Re: Server move / tracking update

Post by cyrilv » Wed Nov 28 2018 7:27pm

Nothing new awarded since 26th November, however clicks are tracking no problem.
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blythburgh
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Re: Server move / tracking update

Post by blythburgh » Thu Nov 29 2018 11:22am

Awards are delayed until later this week according to da boss man
Keep smiling because the light at the end of someone's tunnel may be you, Ron Cheneler

leeds
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Re: Server move / tracking update

Post by leeds » Thu Nov 29 2018 1:32pm

no booking budy for 2 days

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