odd change in pending this morning

blythburgh
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odd change in pending this morning

Post by blythburgh » Thu Jan 17, 2019 10:31 am

Yesterday morning my pending total was £88.93 but this morning it is £80.95 and I have forgotten where to go to see my rejected clicks/purchases. Can someone please remind where I should be looking. Did go down the pending but I can only find, pending, extended and paid. Went back a fair way but could not see a rejected.

Payable only went up £1.06 so that is not the reason.
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Re: odd change in pending this morning

Post by parchedpeas » Thu Jan 17, 2019 10:51 am

Mine's been odd for a few days, can't really put my finger on it. Assumed it might be capped dailies.
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Re: odd change in pending this morning

Post by expressman33 » Thu Jan 17, 2019 10:59 am

try recently updated transactions https://www.imutual.co.uk/report?id=778

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Re: odd change in pending this morning

Post by blythburgh » Thu Jan 17, 2019 11:08 am

expressman33 wrote:
Thu Jan 17, 2019 10:59 am
try recently updated transactions https://www.imutual.co.uk/report?id=778
Cosyfeet 23 Nov 2018 17:52 £98.46 £8.37 99 Rejected

Not sure why it was rejected as I did everything correctly and currently I am wearing the boots and 'im indoors is wearing the socks. I need their extra deep footwear and 'im indoors likes their diabetic friendly socks as he has ultra sensitive feet and no seam means no discomfort.
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Re: odd change in pending this morning

Post by William Joseph1 » Thu Jan 17, 2019 11:14 am

Cosyfeet has a cashback guarantee. www.imutual.co.uk/queries
before you say imutual will lose out as they will not get back the C/B from the merchant. Before the guarantee is paid out, they will follow up with the merchant to query the reason for rejection.
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Re: odd change in pending this morning

Post by blythburgh » Thu Jan 17, 2019 11:19 am

William Joseph1 wrote:
Thu Jan 17, 2019 11:14 am
Cosyfeet has a cashback guarantee. www.imutual.co.uk/queries
before you say imutual will lose out as they will not get back the C/B from the merchant. Before the guarantee is paid out, they will follow up with the merchant to query the reason for rejection.
I have submitted a claim and imutual are looking into it for me. If it had been a few pence cashback purchase I would not bother but this is a lot of money.
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Re: odd change in pending this morning

Post by blythburgh » Sun Jan 20, 2019 9:53 am

I feel so embarrassed it was all my fault it was rejected. I have bought from them several times and forgot that for the first time I was using a code and did not check the small print which would have told me I would not get the cashback if I used the code from the company.

But a big jump in earnings and cashback available today so could someone please tell me where I can find where I can find where this came from. I know I should know but have forgotten sigh
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Re: odd change in pending this morning

Post by William Joseph1 » Sun Jan 20, 2019 9:58 am

I have also seen a jump of around £10. Have searched and searched but cannot see what it is attributed to. https://www.imutual.co.uk/report?id=778

Edit: Having said that 5 mins later the balance has dropped again.
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Re: odd change in pending this morning

Post by thinlizard » Sun Jan 20, 2019 10:11 am

William Joseph1 wrote:
Sun Jan 20, 2019 9:58 am
I have also seen a jump of around £10. Have searched and searched but cannot see what it is attributed to. https://www.imutual.co.uk/report?id=778

Edit: Having said that 5 mins later the balance has dropped again.
Don't panic, you're not losing the plot, I've just seen the same here :?

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Re: odd change in pending this morning

Post by richard@imutual » Sun Jan 20, 2019 10:12 am

Apologies, there was a temporary error this morning which incorrectly inflated some member balances. Sorry to get your hopes up!

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