Chairman of Morrisons

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xxxraichxxx
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Chairman of Morrisons

Post by xxxraichxxx » Tue Oct 22 2019 9:59pm

Does anyone know how I would go about getting the email address for the chairman of Morrisons (Andy Higginson)?

The CEO David Potts is ignoring my emails now regarding a VERY serious complaint. We found hard pieces of plastic in their own brand of pork pies & they are refusing to investigate. Already reported to watchdog/Food trading standards & so on.

expressman33
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Re: Chairman of Morrisons

Post by expressman33 » Tue Oct 22 2019 11:05pm


blythburgh
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Re: Chairman of Morrisons

Post by blythburgh » Wed Oct 23 2019 9:37am

That is an appalling story, Raich. Why are they not investigating, recalling all the affected products and giving you a "sorry here are some Morrisons vouchers"?
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expressman33
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Re: Chairman of Morrisons

Post by expressman33 » Wed Oct 23 2019 10:28am

blythburgh wrote:
Wed Oct 23 2019 9:37am
That is an appalling story, Raich. Why are they not investigating,
Because the store manager kept the proof :thumbdown:
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Re: Chairman of Morrisons

Post by Sarah » Wed Oct 23 2019 10:38am

So presumably you already received a refund and possibly something for goodwill? I doubt they'd initiate a recall programme without evidence it was more than a single incident... I've found foreign objects in packaged food too, so probably isn't especially uncommon!

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Re: Chairman of Morrisons

Post by blythburgh » Wed Oct 23 2019 11:00am

expressman33 wrote:
Wed Oct 23 2019 10:28am
blythburgh wrote:
Wed Oct 23 2019 9:37am
That is an appalling story, Raich. Why are they not investigating,
Because the store manager kept the proof :thumbdown:
I hope photos were taken before you went to Morrisons.

It might be common but each time an investigation should take place
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xxxraichxxx
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Re: Chairman of Morrisons

Post by xxxraichxxx » Wed Oct 23 2019 11:04am

It was my almost 90 year old nanna that bought them so I am helping her with emails e.t.c

They didnt even offer us refund for the pies, just said they would send off the plastic pieces and packaging to their head office, investigate and respond to us in letter.

Their customer service dept initially said they sent a letter (to an address shes never lived at), then said they would resend the letter weeks ago... still nothing.

Now, yesterday I had an email from the MD office saying they are now not going to comment any further on the complaint when I told them they are now reported to the food standards dept. I am gobsmacked..... Absolutely disgusted with them

I wish we had taken photos now... but really did think they would have taken this seriously.

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Re: Chairman of Morrisons

Post by blythburgh » Wed Oct 23 2019 11:19am

An absolute disgrace and I hope trading standards do something. Could Watchdog (BBC tv) or You and Yours (BBC radio 4) be an avenue to go down

A lady of that age could have poor eyesight and swallowed the offending piece
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Re: Chairman of Morrisons

Post by Richard Frost » Wed Oct 23 2019 11:27am

xxxraichxxx wrote:
Wed Oct 23 2019 11:04am
Now, yesterday I had an email from the MD office saying they are now not going to comment any further on the complaint when I told them they are now reported to the food standards dept. I am gobsmacked..... Absolutely disgusted with them
Unsurprising really, having now escalated the complaint Morrisons are refusing to comment in case any comment they make will prejudice them and they will await the outcome of the complaint you have made to the Food standards dept. Do you mean the Food Standards Agency? https://www.food.gov.uk/

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Re: Chairman of Morrisons

Post by expressman33 » Wed Oct 23 2019 11:47am

William Joseph1 wrote:
Wed Oct 23 2019 11:27am
xxxraichxxx wrote:
Wed Oct 23 2019 11:04am
Now, yesterday I had an email from the MD office saying they are now not going to comment any further on the complaint when I told them they are now reported to the food standards dept. I am gobsmacked..... Absolutely disgusted with them
Unsurprising really, having now escalated the complaint Morrisons are refusing to comment in case any comment they make will prejudice them and they will await the outcome of the complaint you have made to the Food standards dept. Do you mean the Food Standards Agency? https://www.food.gov.uk/
they refused to comment before it got escalated

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