Mobile Website usage problems...

Boro Boy
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Mobile Website usage problems...

Post by Boro Boy » Mon Dec 09, 2019 1:17 am

When I use a mobile phone to access the website all goes well until I try to carry out the daily clicks through the same method. The merchant website access via this medium do not appear to register at all...!?! Is anyone else experiencing these issues...?

I hope Richard can read this and become aware of a website shortfall. :wave:
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richard@imutual
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Re: Mobile Website usage problems...

Post by richard@imutual » Mon Dec 09, 2019 9:26 am

Are you experiencing problems while still on the imutual website, or after you've clicked through to a merchant?
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Re: Mobile Website usage problems...

Post by Boro Boy » Mon Dec 09, 2019 10:55 am

richard@imutual wrote:
Mon Dec 09, 2019 9:26 am
Are you experiencing problems while still on the imutual website, or after you've clicked through to a merchant?
I can't see any problems other than the visit is never recognised or rewarded via the mobile route...
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Re: Mobile Website usage problems...

Post by Boro Boy » Tue Dec 10, 2019 12:44 pm

Boro Boy wrote:
Mon Dec 09, 2019 10:55 am
richard@imutual wrote:
Mon Dec 09, 2019 9:26 am
Are you experiencing problems while still on the imutual website, or after you've clicked through to a merchant?
I can't see any problems other than the visit is never recognised or rewarded via the mobile route...
Richard this issue is still occurring... :thumbdown:
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Re: Mobile Website usage problems...

Post by richard@imutual » Tue Dec 10, 2019 3:04 pm

So you're definitely logged in when you click through? Which merchants is this happening for and what kind of mobile device/browser are you using?
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Re: Mobile Website usage problems...

Post by Boro Boy » Wed Dec 11, 2019 2:01 am

richard@imutual wrote:
Tue Dec 10, 2019 3:04 pm
So you're definitely logged in when you click through? Which merchants is this happening for and what kind of mobile device/browser are you using?
Yes absolutely logged in. As far as sites are concerned, I can comfortly say all of them but lets say Compare Panda as this was the last site I visited via the mobile. I would be interested to see if any other member is experiencing similar issues...?
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Re: Mobile Website usage problems...

Post by richard@imutual » Wed Dec 11, 2019 9:01 am

Mmmm, I'm confused then. I've checked your account and can see Compare Panda clicks and transactions recorded for every day (except one) over the last week or so :?
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Re: Mobile Website usage problems...

Post by Boro Boy » Wed Dec 11, 2019 12:40 pm

richard@imutual wrote:
Wed Dec 11, 2019 9:01 am
Mmmm, I'm confused then. I've checked your account and can see Compare Panda clicks and transactions recorded for every day (except one) over the last week or so :?
OK check again I will do Compare Panda immediately after completing this message I am on a mobile...

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Re: Mobile Website usage problems...

Post by Boro Boy » Wed Dec 11, 2019 1:00 pm

Boro Boy wrote:
Wed Dec 11, 2019 12:40 pm
richard@imutual wrote:
Wed Dec 11, 2019 9:01 am
Mmmm, I'm confused then. I've checked your account and can see Compare Panda clicks and transactions recorded for every day (except one) over the last week or so :?
OK check again I will do Compare Panda immediately after completing this message I am on a mobile...
Visit completed, I went through a number of pages and using a mobile. The reason I chose Compare Panda is that when using a PC it will track with in a few minutes and usually definitely within an hour of visit; when that hasn't happened on a mobile visit recently I have resorted to competing it again on pc to ensure I don't miss it. I would have expected a capped entry if both entries had register and my attempts are many hours apart... Hope that helps?

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Re: Mobile Website usage problems...

Post by AAAlphaThunder » Wed Dec 11, 2019 2:28 pm

Boro Boy wrote:
Wed Dec 11, 2019 1:00 pm
Boro Boy wrote:
Wed Dec 11, 2019 12:40 pm
richard@imutual wrote:
Wed Dec 11, 2019 9:01 am
Mmmm, I'm confused then. I've checked your account and can see Compare Panda clicks and transactions recorded for every day (except one) over the last week or so :?
OK check again I will do Compare Panda immediately after completing this message I am on a mobile...
Visit completed, I went through a number of pages and using a mobile. The reason I chose Compare Panda is that when using a PC it will track with in a few minutes and usually definitely within an hour of visit; when that hasn't happened on a mobile visit recently I have resorted to competing it again on pc to ensure I don't miss it. I would have expected a capped entry if both entries had register and my attempts are many hours apart... Hope that helps?
Good boy, Boro Boy, keep the clicks coming.
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