Nationwide to remove free travel insurance from flex account

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Nationwide to remove free travel insurance from flex account

Post by expressman33 » Tue Sep 14 2021 10:27am

email received today
Nationwide Building Society. View this email online

Your postcode is xxxxxx

We’re removing Travel Insurance from our FlexAccount

Account No: xxxx

Dear xxxxx,

As a Building Society, we’re run on ‘mutual principles’. This means that whatever we do will always be for the mutual good of all our members. We’re continuously reviewing all our accounts to make sure our Society stays sustainable so that we can remain strong and still be here for you in the future. As part of this, we’re sorry to let you know that we will be removing the Travel Insurance benefit from FlexAccount from 31 December 2021 unless you need to add or renew an upgrade before this date in which case your cover will end when your upgrade expires.

We realise this may be disappointing news but hope you will understand. The rest of this email will explain what this change means for you and what your options are now. Just to reassure you, nothing else about your account will be changing at this time.

Adding or renewing an upgrade

Planning a trip before your cover ends? If so, don’t forget to add or renew any upgrades you may need on your Travel Insurance. For example, if you’re turning 70 and need an age extension, or are diagnosed with a new medical condition or would like worldwide travel cover. You have until 1 December 2021 to get a quote to purchase or renew any upgrades you might need. The quote will then remain valid for 30 days. Remember you should only consider buying an upgrade when you’re planning to book a trip. If you need to purchase an upgrade, give us a call on 08000 85 36 10, option 2 and we’ll be happy to help.

If you purchase an upgrade before 31 December, you’ll continue to have full cover until your upgrade expires.

How the removal of travel insurance affects your cover

Trips you take after your policy end-date

These won’t be covered, even if they were booked while you still had cover. You’ll need to make new arrangements to ensure that your trip is covered.

If a trip is cancelled before your policy end-date

It will be covered, even if the trip was due to take place after the end-date. Of course, this will still be subject to the usual policy Terms and Conditions.

If your trip is cancelled after your policy end-date

It won’t be covered. You’ll need to make new arrangements to ensure that your trip is covered.

You’ll also find an Answering Your Questions section on our website.

If you still need travel insurance

We understand that you may still need travel insurance to cover any trips you’re planning to take once your cover has ended. If so, you could:

Change to a different Nationwide account that provides insurance cover: Our FlexPlus account offers a range of benefits, including worldwide family travel insurance for trips up to 31 days, and medical expenses cover up to £10million. Exclusions and limitations will apply. There is a £13 monthly fee for maintaining this account. You can find out more about FlexPlus travel insurance on our website, along with the full terms and conditions.
Continue using U K Insurance Limited as your insurance provider: We’ve arranged a FlexAccount member discount of 30% through their brand Direct Line that can be applied to their full range of travel insurance products. Exclusions and limitations will apply. To get a quote for this introductory offer, you can call them when you’re ready to book a trip, anytime from 3 October 2021. Just call 0345 246 0415 and quote the code FA30 to receive your discount. You’ll find some important information about this offer at the end of this email. Plus, you’ll find the full details and terms and conditions of this offer on our website.
Arrange alternative travel insurance cover through a different provider. It’s important to consider which option best meets your needs before choosing a new provider. You’ll find lots of impartial help about finding the right cover for you on the MoneyHelper website. You can also call them on 0800 138 7777.

Your choices

Whenever things change with your account it’s important that you are aware of your options. You can:

Keep your FlexAccount

If you’re happy to keep your FlexAccount, these changes will automatically take effect. Your account will still have all the other usual features, such as access to a range of member-only products and no monthly fee for maintaining the account.

Move to a different Nationwide current account

If you’d rather move to a different Nationwide current account, there’s a few to choose from. You can compare our current accounts online or call us on 03457 30 20 10

Move to another current account provider

We really hope you want to stay with us. But if you decide to switch, the Current Account Switch Service offers a secure and easy way to switch account in seven working days.

Current Account Switch Service Logo.

Close your FlexAccount

We’ll be sorry to see you go, but you can close your account using the Internet Bank or by visiting your local branch. Please note, any overdraft, as well as any outstanding fees and charges, will need to be repaid before you can close your account.

We’re here if you need us

We hope you understand why we’ve made this decision to remove FlexAccount Travel Insurance. It’s important to us that you have the right product that meets your needs. So, if you have any questions that aren’t answered in this email, please visit our travel insurance page or give us a call on 08000 85 36 10 and we’ll be happy to help.

Thank you for being part of Nationwide.

Your Nationwide Current Account Team

Important Information about the exclusive 30% Direct Line offer

You can get your quote from Direct Line from 3 October, and it’ll remain valid for 90 days from the date you get it. Just give them a call on 0345 246 0415.
The 30% discount won’t apply to subsequent annual renewal quotes.
This offer is valid for new policies starting at any point in the 12 months after your FlexAccount Travel Insurance ends. This will be either from 1 Jan 2022 for standard policy holders, or 12 months after any annual upgrade you may have ends.
If you choose to get a quote with Direct Line, they’ll be able to let you know if they can continue to cover your medical conditions. If, for whatever reason, they can’t offer cover, MoneyHelper has a list of travel insurance products. So you should be able to find something that meets your needs.
A copy of the current Direct Line Travel Insurance policy terms and conditions is available on their website. You can find full Direct Line offer terms and conditions on our website.

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Re: Nationwide to remove free travel insurance from flex account

Post by planteria » Tue Sep 14 2021 10:34am

that's a shame exp.. i've never used it, but it has been a nice feature.
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Re: Nationwide to remove free travel insurance from flex account

Post by Sarah » Tue Sep 14 2021 10:44am

Yep, same here. Had the account for many years and ensured that I satisfied the qualification criteria for the insurance but never actually used it. I'll have no reason to keep the account after they remove this benefit.
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