Site activity

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macliam
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Site activity

Post by macliam » Fri Mar 11 2022 5:38pm

There are those who seem to jump at the opportunity to criticise any perceived defect in imutual, I'm not one of them. However, it is vital that the "basics" of site mainrenance happen, if imutual is to continue to function. With this in mind, I have a couple of iissues over the last week

Firstly, a payout requested Monday, due Friday but not yet credited (1730)

Secondly, two queried transactions with the response "we have awarded your cashback anyway, which is now showing as Pending on your statement. Check the Award Date column for when this is due to be awarded.", but which, when checked, show the transactions as "Extended" with no Award Date. A subsequent query on this status has since gone unanswered.

I hope both of these are transitory and unique to me, because, if queries do not get a response, people will lose faith in the site....
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blythburgh
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Re: Site activity

Post by blythburgh » Sat Mar 12 2022 9:26am

Richard has admitted working full time for this and maybe next year means he has far less time to spend on imutual.
Keep smiling because the light at the end of someone's tunnel may be you, Ron Cheneler

macliam
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Re: Site activity

Post by macliam » Sun Mar 13 2022 9:20am

The payout has now been received.

However, the supposedly resolved transactions, queried on 8th March, still show as "extended" with no reply.
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macliam
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Re: Site activity

Post by macliam » Tue Mar 15 2022 6:23pm

Still no change to the status of my transactions or reply to my query, so I've raised another query querying the lack of reply to my query!! :crazy:

I'll be generous and suggest that maybe the re-opened first query was overlooked...... :shifty:
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Re: Site activity

Post by Richard Frost » Tue Mar 15 2022 6:33pm

I have reported your post in the hope that it might bring it to Richard's attention.
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Re: Site activity

Post by pabenny » Tue Mar 15 2022 7:43pm

On a similar subject, see also viewtopic.php?f=10&t=90368
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Re: Site activity

Post by pabenny » Tue Mar 15 2022 7:44pm

Thanked by: blythburgh

macliam
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Re: Site activity

Post by macliam » Wed Mar 16 2022 8:26am

No reply, but both transactions have gone to payable as of this AM :thumbup:
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richard@imutual
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Re: Site activity

Post by richard@imutual » Wed Mar 16 2022 11:56am

Yes, I've sorted these for you now. Sorry for the delay
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macliam
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Re: Site activity

Post by macliam » Wed Mar 16 2022 4:56pm

Thank you Richard - however there is now another issue :(

I have submitted a query to explain.
Just because I'm paranoid, it doesn't mean they're not out to get me

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