Site activity

Spotted a problem on imutual? If it's not specific to your account, then post here and see if other members can help. Staff also monitor this forum and will reply as necessary
macliam
Posts: 10329
Joined: Thu Jul 18 2013 12:26pm
Location: By the Deben, Suffolk
Has thanked: 1559 times
Been thanked: 8509 times
Contact:

Re: Site activity

Post by macliam » Thu Mar 17 2022 10:14am

It appears that, coincidentally with Richard's atention to these queried transaction, an outstanding transaction from 2019 has been rejected, causing a large drop in my pending cashback, etc. (particularly given the slowwwwww cashback growth currently!!)

As the transaction was recorded automatically, the merchant is part of the cashback guarantee scheme and the service purchased was completed successfully (and I had used them before), I am somewhat surprised by this outturm, but have queried Richard for an explanation...

In one hand, out the other :(
Thanked by: blythburgh, Richard Frost
Just because I'm paranoid, it doesn't mean they're not out to get me

Richard Frost
Posts: 12502
Joined: Tue Jun 29 2010 8:14pm
Location: The Isle of Dreams
Has thanked: 2756 times
Been thanked: 6427 times

Re: Site activity

Post by Richard Frost » Thu Mar 17 2022 10:48am

macliam wrote:
Thu Mar 17 2022 10:14am
It appears that, coincidentally with Richard's atention to these queried transaction, an outstanding transaction from 2019 has been rejected, causing a large drop in my pending cashback, etc. (particularly given the slowwwwww cashback growth currently!!)

As the transaction was recorded automatically, the merchant is part of the cashback guarantee scheme and the service purchased was completed successfully (and I had used them before), I am somewhat surprised by this outturm, but have queried Richard for an explanation...

In one hand, out the other :(
I have also had some very old transactions rejected yesterday. (Richard must have had some time off from his regular job to do some housekeeping). In my case they were freebies where the vendor had welched on the deal. So mine were not covered under the guarantee.
Thanked by: macliam, blythburgh

Sarah
Posts: 4527
Joined: Sat Jun 26 2010 10:01am
Has thanked: 337 times
Been thanked: 3442 times
Contact:

Re: Site activity

Post by Sarah » Thu Mar 17 2022 11:58am

My available balance jumped upwards - not enough to cash out, but every little helps! :lol:

This might be claim related - nearly all my historic claims now have resolution date 17/03/2022, however I'm sure most if not all were already resolved and they definitely sum to more than the £1.06 that I was just awarded!

macliam
Posts: 10329
Joined: Thu Jul 18 2013 12:26pm
Location: By the Deben, Suffolk
Has thanked: 1559 times
Been thanked: 8509 times
Contact:

Re: Site activity

Post by macliam » Thu Mar 17 2022 12:08pm

The resolution dates seem to be set by something other than resolution!
Thanked by: Richard Frost, blythburgh
Just because I'm paranoid, it doesn't mean they're not out to get me

macliam
Posts: 10329
Joined: Thu Jul 18 2013 12:26pm
Location: By the Deben, Suffolk
Has thanked: 1559 times
Been thanked: 8509 times
Contact:

Re: Site activity

Post by macliam » Thu Mar 17 2022 3:35pm

My query has now been resolved satisfactorily. :thumbup:

Thank you again Richard
Thanked by: blythburgh
Just because I'm paranoid, it doesn't mean they're not out to get me

planteria
Posts: 5934
Joined: Tue Nov 23 2010 4:52pm
Location: England
Has thanked: 481 times
Been thanked: 1348 times
Contact:

Re: Site activity

Post by planteria » Fri Mar 18 2022 6:54am

i'm glad your queries and payments have been dealt with, but your points still stand macliam.
Thanked by: blythburgh, pabenny

Sarah
Posts: 4527
Joined: Sat Jun 26 2010 10:01am
Has thanked: 337 times
Been thanked: 3442 times
Contact:

Re: Site activity

Post by Sarah » Fri Mar 18 2022 9:30am

Sarah wrote:
Thu Mar 17 2022 11:58am
nearly all my historic claims now have resolution date 17/03/2022
Now 18/03/2022; perhaps they're going to update every day! :problem:
Thanked by: blythburgh

macliam
Posts: 10329
Joined: Thu Jul 18 2013 12:26pm
Location: By the Deben, Suffolk
Has thanked: 1559 times
Been thanked: 8509 times
Contact:

Re: Site activity

Post by macliam » Fri Mar 18 2022 10:38am

planteria wrote:
Fri Mar 18 2022 6:54am
i'm glad your queries and payments have been dealt with, but your points still stand macliam.
Accepted, though in the end everything I raised has been addressed. We know Richard is spending less time on site administration, but it's still ticking over. At least here we have a forum to raise specific issues, unlike the other sites where it is all done behind closed doors.

I'd like the site to be what it was, or better, but I'd rather it survives than not.
Thanked by: blythburgh
Just because I'm paranoid, it doesn't mean they're not out to get me

cccashbacklover
Posts: 2072
Joined: Mon Jul 05 2010 9:55pm
Has thanked: 1194 times
Been thanked: 1262 times
Contact:

Re: Site activity

Post by cccashbacklover » Fri Mar 18 2022 10:56am

Sarah wrote:
Fri Mar 18 2022 9:30am
Sarah wrote:
Thu Mar 17 2022 11:58am
nearly all my historic claims now have resolution date 17/03/2022
Now 18/03/2022; perhaps they're going to update every day! :problem:
You must be special :lol:
Submit a claim
Transaction Date Merchant Cashback Type Resolution date Status
1/10/2021 Nationwide £10 untracked 31/12/2021 Investigating View claim
Thanked by: blythburgh

Phil85
Posts: 147
Joined: Tue Jun 29 2010 4:32pm
Has thanked: 109 times
Been thanked: 65 times
Contact:

Re: Site activity

Post by Phil85 » Mon Mar 28 2022 9:28pm

Checked cashback rates a few days ago as about to book a holiday on Ebookers - IM was joint best rate at 3.5% for flight + hotel so was best choice with the cashback guarantee. Came back to book it today and it is now in suspenders!!! Back to TCB I go and IM misses out again...
Thanked by: blythburgh

Post Reply

Who is online

Users browsing this forum: No registered users and 0 guests