Queries not being looked at?

macliam
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Re: Queries not being looked at?

Post by macliam » Sun Jul 17 2022 7:41pm

I think it is frustrating when queries go unanswered, whatever the pressures. We all know that there are constraints, but one, if not the MAIN usps for imutual was the availability of administration as opposed to the "hands-off" attitude of rivals.

I myself have had to push for some answers and I too have unanswered queries.... I have one claim for tracking waiting alongside another for the same merchant that has gone "extended", I have a tracked purchase, but a second purchase within the same session is untracked - and I can't manually claim it as it is within the same session..... It's annoying to be stuck in limbo and worse, if it makes loyal members think of leaving, it's an existential threat.
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Re: Queries not being looked at?

Post by blythburgh » Mon Jul 18 2022 9:19am

jools2001 wrote:
Sun Jul 17 2022 12:20pm
The worst of it, Sue agreed to pay out my transaction, as it had been over a year, the problem was when the pay date came a week later, it went to extended again, and i never got the money promised!

Been using and supporting this site from the very beginning, but i too have doubts its going to continue, after all this hassle just for a 3.92 payout!

lets hope im wrong?
Minimum payout is £5 now
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Re: Queries not being looked at?

Post by jools2001 » Mon Jul 18 2022 1:41pm

I would of had £12 odd with this 3.92 payout, so over the £5 minimum payout
but decided to take out the £9 odd, as i didnt want to risk losing that as well!
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Re: Queries not being looked at?

Post by blythburgh » Mon Jul 18 2022 5:23pm

I think they should waive the minimum and give you the missing cashback
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Re: Queries not being looked at?

Post by jools2001 » Mon Jul 18 2022 8:38pm

blythburgh wrote:
Mon Jul 18 2022 5:23pm
I think they should waive the minimum and give you the missing cashback
Well i was promised it by Sue, but i obviously aint gunna get it,
pity,as ive always found imutual to be a good,reliable, site over the years!

Seems no one cares here anymore, and just when i could of done with the money as well!
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Re: Queries not being looked at?

Post by blythburgh » Tue Jul 19 2022 11:10am

Reported this thread in the hope it gets seen and jools gets the money they deserve
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Re: Queries not being looked at?

Post by jools2001 » Tue Jul 19 2022 2:18pm

Cheers Blythburgh,

i will probably get banned instead for moaning! lol
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Re: Queries not being looked at?

Post by blythburgh » Tue Jul 19 2022 9:22pm

jools2001 wrote:
Tue Jul 19 2022 2:18pm
Cheers Blythburgh,

i will probably get banned instead for moaning! lol
I would not blame you if you did more than moan
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Re: Queries not being looked at?

Post by jools2001 » Thu Jul 21 2022 11:31am

Whey hey

Sue has now finally paid my cashback, so good news there,
the bad news, ive only got to make another £1.04 cashback,
Before i can cash it out! lol :thumbup:
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Re: Queries not being looked at?

Post by macliam » Thu Jul 21 2022 4:26pm

jools2001 wrote:
Thu Jul 21 2022 11:31am
Whey hey

Sue has now finally paid my cashback, so good news there,
the bad news, ive only got to make another £1.04 cashback,
Before i can cash it out! lol :thumbup:
That's good..... maybe I'll get an answer to my query soon too :eh:
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