TalkTalk should train their call staff

Topical debate, moral dilemmas and quirky questions. Join fellow shareholders in civilised discussions of issues of interest
blythburgh
Posts: 17890
Joined: Tue Jun 29 2010 7:14pm
Location: The Far East
Has thanked: 35394 times
Been thanked: 6123 times
Contact:

TalkTalk should train their call staff

Post by blythburgh » Mon Oct 07 2024 9:27am

I got an email from a friend asking for a favour. Late so tired but replied to email that if I could I would do a favour. Next day email asked me if I could get an Amazon gift voucher for her niece as her card had been blocked.

Of course I would but ended up phoning friend first. Her email had been hacked. I have spoken to her since and found out she got an email from TalkTalk she was a but suspicious of. Phone them and at the insistence of the woman in the call centre she reluctantly hit the blue link. Instantly all her email address book was available to the scammers.

Last Wednesday she spent 3 hours with a chat bot arguing it was their fault and they need to fix it. TalkTalk are insisting they can do nothing and are not at fault.
Thanked by: jaytee
Keep smiling because the light at the end of someone's tunnel may be you, Ron Cheneler

jaytee
Posts: 281
Joined: Thu Jun 14 2012 6:41pm
Has thanked: 59 times
Been thanked: 286 times
Contact:

Re: TalkTalk should train their call staff

Post by jaytee » Mon Oct 07 2024 10:39pm

Was with TalkTalk about 12 years ago, when they took over from Tiscali. Found them unreliable and unhelpful, so moved. New provider is more expensive but reliable and helpful - but worth it as far as I'm concerned. Still get the occasional email, supposedly from TalkTalk telling me my Direct Debit has failed and can I make a credit card payment. Makes me wonder is their security so lacking to allow accounts to be hacked, or does TalkTalk have some involvement in these scams.
Thanked by: blythburgh

blythburgh
Posts: 17890
Joined: Tue Jun 29 2010 7:14pm
Location: The Far East
Has thanked: 35394 times
Been thanked: 6123 times
Contact:

Re: TalkTalk should train their call staff

Post by blythburgh » Tue Oct 08 2024 9:34am

My friend was pushed by the call centre woman to click on dodgy link. And they say she has to sort it out
Keep smiling because the light at the end of someone's tunnel may be you, Ron Cheneler

Chadwick
Posts: 2449
Joined: Mon Jul 05 2010 4:21pm
Has thanked: 1245 times
Been thanked: 2596 times
Contact:

Re: TalkTalk should train their call staff

Post by Chadwick » Tue Oct 08 2024 4:56pm

Did your friend actually speak to Talk Talk? If she called the contact number in the email, she might have been taking to the scammers.

pabenny
Posts: 2809
Joined: Tue Jun 29 2010 5:21pm
Has thanked: 718 times
Been thanked: 2252 times
Contact:

Re: TalkTalk should train their call staff

Post by pabenny » Wed Oct 09 2024 6:28am

jaytee wrote:
Mon Oct 07 2024 10:39pm
Still get the occasional email, supposedly from TalkTalk telling me my Direct Debit has failed and can I make a credit card payment. Makes me wonder is their security so lacking to allow accounts to be hacked, or does TalkTalk have some involvement in these scams.
Many of these phishing attempts are brute force rather than targeting known customers. If you send messages to thousands of email addresses, some of them will be customers of TalkTalk or whoever. And the rest of us ignore it. And lists still circulate from ancient data breaches. My number was originally O2 and I still get phishing calls from time to time even though I left O2 more than 20 years ago.
Thanked by: blythburgh

blythburgh
Posts: 17890
Joined: Tue Jun 29 2010 7:14pm
Location: The Far East
Has thanked: 35394 times
Been thanked: 6123 times
Contact:

Re: TalkTalk should train their call staff

Post by blythburgh » Wed Oct 09 2024 9:28am

Chadwick wrote:
Tue Oct 08 2024 4:56pm
Did your friend actually speak to Talk Talk? If she called the contact number in the email, she might have been taking to the scammers.
No, because she was suspicious of the email she did not use the contact number in the email.
Keep smiling because the light at the end of someone's tunnel may be you, Ron Cheneler

Post Reply

Who is online

Users browsing this forum: No registered users and 3 guests