Topical debate, moral dilemmas and quirky questions. Join fellow shareholders in civilised discussions of issues of interest
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blythburgh
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by blythburgh » Mon Oct 07 2024 9:27am
I got an email from a friend asking for a favour. Late so tired but replied to email that if I could I would do a favour. Next day email asked me if I could get an Amazon gift voucher for her niece as her card had been blocked.
Of course I would but ended up phoning friend first. Her email had been hacked. I have spoken to her since and found out she got an email from TalkTalk she was a but suspicious of. Phone them and at the insistence of the woman in the call centre she reluctantly hit the blue link. Instantly all her email address book was available to the scammers.
Last Wednesday she spent 3 hours with a chat bot arguing it was their fault and they need to fix it. TalkTalk are insisting they can do nothing and are not at fault.
Keep smiling because the light at the end of someone's tunnel may be you, Ron Cheneler
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jaytee
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by jaytee » Mon Oct 07 2024 10:39pm
Was with TalkTalk about 12 years ago, when they took over from Tiscali. Found them unreliable and unhelpful, so moved. New provider is more expensive but reliable and helpful - but worth it as far as I'm concerned. Still get the occasional email, supposedly from TalkTalk telling me my Direct Debit has failed and can I make a credit card payment. Makes me wonder is their security so lacking to allow accounts to be hacked, or does TalkTalk have some involvement in these scams.
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blythburgh
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by blythburgh » Tue Oct 08 2024 9:34am
My friend was pushed by the call centre woman to click on dodgy link. And they say she has to sort it out
Keep smiling because the light at the end of someone's tunnel may be you, Ron Cheneler
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Chadwick
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by Chadwick » Tue Oct 08 2024 4:56pm
Did your friend actually speak to Talk Talk? If she called the contact number in the email, she might have been taking to the scammers.
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pabenny
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by pabenny » Wed Oct 09 2024 6:28am
jaytee wrote: ↑Mon Oct 07 2024 10:39pm
Still get the occasional email, supposedly from TalkTalk telling me my Direct Debit has failed and can I make a credit card payment. Makes me wonder is their security so lacking to allow accounts to be hacked, or does TalkTalk have some involvement in these scams.
Many of these phishing attempts are brute force rather than targeting known customers. If you send messages to thousands of email addresses, some of them will be customers of TalkTalk or whoever. And the rest of us ignore it. And lists still circulate from ancient data breaches. My number was originally O2 and I still get phishing calls from time to time even though I left O2 more than 20 years ago.
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blythburgh
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by blythburgh » Wed Oct 09 2024 9:28am
Chadwick wrote: ↑Tue Oct 08 2024 4:56pm
Did your friend actually speak to Talk Talk? If she called the contact number in the email, she might have been taking to the scammers.
No, because she was suspicious of the email she did not use the contact number in the email.
Keep smiling because the light at the end of someone's tunnel may be you, Ron Cheneler
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