The member visited AXA Home insurance on 14 Mar 2012 using the correct imutual link and the details of the transaction were:
Type: Home insurance
Cashback: £32
Shares: 320
A policy number was provided
The transaction was untracked and a claim was submitted on 2 Apr 2012
The merchant rejected the transaction on 26 Apr 2012, meaning that imutual will not receive any commission for this transaction. Based on information provided by the merchant, we responded to the member as follows:
The claimant is a long-established member with regular cashback earnings, and this is the first time they have had a transaction rejected.** 26 Apr **
The merchant has rejected your enquiry, due to the sale being attributed to another website or marketing channel. For further explanation, please see http://www.imutual.co.uk/help/14/1086/
The member concerned may choose to respond to this thread to provide information in support of their claim. Equally, we respect their right to anonymity and they may choose either not to respond or they can ask a staff member to post their response anonymously on their behalf.
Please discuss the merits of this claim and then cast your vote using the poll options provided