bazwaldo wrote:after over 1 year of the transaction tracking,declining,claiming successfully and then declining again for exactly the same reason as the claimant here.The cashback site that i used,generously offered me half the cashback out of their own pockets,which i accepted as there was no chance of the AA changing their stance.
That was reasonable of you. But I don't think everyone would be so satisfied with that outcome (especially after you'd spent so long chasing). Another person in that situation could, theoretically, have threatened to take the site through the small claims court - as your contract was with them, not the AA. Or just bad-mouthed them on other websites (even more damaging). Not something I would want imutual to suffer
The trouble with a "50%" compensation is that it's neither one thing nor the other. Either you're entitled to the cashback or you're not. Unless the site in question is so cash-strapped that 50% is literally all it can afford
With this additional "appeal to members" option, I'm anticipating that members will generally vote in favour of a claim if they are persuaded that the member has done everything that could reasonably be expected to qualify for the cashback. I guess the issue in this case concerns the stated caveats about insurance sites, and whether the advice has been followed