The member visited Localphone on 9 Jun 2012 using the correct imutual link and the details of the transaction were:
Type: New customer order
Order value: £1.00
Cashback: £10
Shares: 100
Reference:Account number 8919589 New customer order
Details:
The transaction was untracked and a claim was submitted on 24 Jun 2012
The merchant rejected the transaction on 13 Jul 2012, meaning that imutual will not receive any commission for this transaction. Based on information provided by the merchant, we responded to the member as follows:
Out of several Localphone transactions generated this year by imutual members, this is the first one that has required a claim** 13 Jul **
The merchant has rejected your enquiry, due to the sale being attributed to another website or marketing channel. For further explanation, please see http://www.imutual.co.uk/help/14/1086/
Unfortunately we have not received commission for this transaction and will therefore be unable to award cashback on this occasion.
The member concerned may choose to respond to this thread to provide information in support of their claim. Equally, we respect their right to anonymity and they may choose either not to respond or they can ask a staff member to post their response anonymously on their behalf.
Please discuss the merits of this claim and then cast your vote using the poll options provided