Claims performance as at 7 Sep 2012

richard@imutual
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Claims performance as at 7 Sep 2012

Post by richard@imutual » Fri Sep 07 2012 1:00pm

Here's our regular report on how well we're doing in getting merchants to resolve your missing/incorrect transactions

Image

As you can see, only two claims are currently overdue (i.e. have taken longer than 80 days to resolve) and all claims up to the end of May have been resolved. On average, over 90% of claims are getting verified and remember that, uniquely, imutual allows you the option of appealing directly to members to have a rejected claim overturned. See details of our appeals process where your claim can be put to a binding vote of your fellow members :thumbup:

We think that this track record puts us in a very favourable light compared with certain other cashback sites; be sure to spread the word :)

kevinchess1
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Re: Claims performance as at 7 Sep 2012

Post by kevinchess1 » Fri Sep 07 2012 6:59pm

:clap:
Politically incorrect since 69

ImutualLikeAPro
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Re: Claims performance as at 7 Sep 2012

Post by ImutualLikeAPro » Fri Sep 07 2012 11:07pm

All my claims have been awarded Thanks :D
Thanked by: kevinchess1

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Re: Claims performance as at 7 Sep 2012

Post by kevinchess1 » Sat Sep 08 2012 7:58am

largememba wrote:All my claims have been awarded Thanks :D
Dittoer :thumbup:
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roger
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Re: Claims performance as at 7 Sep 2012

Post by roger » Sat Sep 08 2012 8:25am

Hmm, Richard, not sure what category this falls into but I've still a claim on a purchase made May 7 logged as "extended".

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