Indeed. The difference with us, though, is that our members are the shareholders and can therefore exercise their votes to make sure a bigger company continues to be run in their interestsmacliam wrote:iMutual still has the benefits of being fairly small - and although growth is an enviable target, growth at the expense of selling ones soul to the big boys has to be thought through carefully.
I agree - but, as with pammur's comment, the biggest issue is with the "customer service". I think there is nothing more annoying than the realization that someone has just not bothered to read the information you've provided and are just trotting out the "same old, same old".richard@imutual wrote:Thanks for the post, pammur, and for giving imutual a chance to prove itself
Due to their size, these two sites have enormous bargaining power with their merchants, much more so than imutual does at present. They ought to be able to use this to insist that transaction tracking is supremely reliable. It is therefore something of a puzzle to see an increasing number of complaints, either on their own sites or third party forums.
The fact that imutual has been able to compete on both price and service, even with its current modest size of membership, augurs well for the future
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