Claim appeal #68664: please vote

Should we award this claim?

Poll ended at Wed May 09 2012 1:08pm

Yes
13
54%
No
11
46%
 
Total votes: 24

mike
Posts: 174
Joined: Fri Nov 12 2010 3:01pm
Has thanked: 114 times
Been thanked: 75 times
Contact:

Re: Claim appeal #68664: please vote

Post by mike » Thu May 03 2012 11:22am

I think that there are two key points to this claim.

1. Mel's question
Is this the only transaction that e-buyer have refused
led to the answer that ebuyer is generally reliable and has paid commision in good faith elsewhere.

2. Richard's info
the claimant is a long-term member of the site with an excellent record of contributions
I think that the general position should be that imutual shouldn't pay out in these cases.

However due to point 2, in this case maybe a discretionary goodwill payment could be made so as not to open the gates to bankruptcy ( I know that i have been on the benefitted from imutual's goodwill & trust in the past).

As an additional point, I always close all browsers and use ccleaner to clean all cookies before purchases. For insurance purposes, I use slightly different criteria on the price comparison sites to the criteria that I will actually use to buy the insurance, so that they do not have a matching quote.
Thanked by: kevinchess1, zulu17

zulu17
Posts: 457
Joined: Thu Jul 01 2010 1:36pm
Has thanked: 145 times
Been thanked: 200 times
Contact:

Re: Claim appeal #68664: please vote

Post by zulu17 » Wed May 09 2012 12:33pm

Whilst respecting the claimant right to anomomility - I feel that they have avoided addressing the question - did they previously access the product page on ebuyer from a non imutual link and then subsequently use the imutual link for the purchase. If they did then they are in my view accepting the risk that their transaction would not track to imutual.

uglysteve
Posts: 187
Joined: Tue Nov 23 2010 5:20pm
Has thanked: 14 times
Been thanked: 64 times
Contact:

Re: Claim appeal #68664: please vote

Post by uglysteve » Wed May 09 2012 3:05pm

Lumme, I'm doing my fair share of our Ebuyer transactions!

Sadly, I think the answer has to be if iMutual isn't paid, the member isn't paid.

The caveat to that would be perhaps an amount of any orphaned payments received (transactions not connected to a member click and never claimed for) could be set aside for a first-come-first-served fund to paying genuine looking claims from members with a history of being above board..

richard@imutual
Posts: 6163
Joined: Wed Jun 23 2010 10:19am
Sharing: 2stars.png
Has thanked: 1880 times
Been thanked: 4097 times
Contact:

Re: Claim appeal #68664: please vote

Post by richard@imutual » Wed May 09 2012 4:37pm

The final score was 13 for, 11 against. Close, but the decision of the members is to award this claim :thumbup:
Thanked by: kevinchess1

Kelantan
Posts: 610
Joined: Fri Nov 04 2011 7:16pm
Has thanked: 3113 times
Been thanked: 323 times
Contact:

Re: Claim appeal #68664: please vote

Post by Kelantan » Thu May 10 2012 10:30am

richard@imutual wrote:The final score was 13 for, 11 against. Close, but the decision of the members is to award this claim :thumbup:
If we are going down the route of members deciding claims then the above outcome is only right.
Thanked by: kevinchess1

Post Reply

Who is online

Users browsing this forum: richard@imutual and 15 guests