I agree with the comments about TCB - I (and others) are constantly needing to chase up promised cashback which is taking months. Many disillusioned customers on the forum (myself included) and if I ever do get the cashback I was promised I won't be using them again. The customer service on iMutual is second to none so please keep it that way.sdesousa wrote:In the seventies and eighties:
Cars made by Austin-Rover
Shop at Woolworths
Cameras from Kodak
Chemical manufactured by ICI
Where are they now?
They all lost sight of their customers believing they were too big to need to care.
I have had increasingly poor customer service from TCB and as a result am using them less than before. Quidco not worth £5 ahead of competition IMHO.
I-Mutual to my eye deliver on the cashback promised and as a result I use them increasingly for purchases as well as the dailies.
Richard, you ask how to diffentiate. Continue to demonstrate the conversion from click to payout ratios we have, continue to provide customer care that is here. Having 400, 4000 or 4m members for a site doesn't make any difference to the user (or their bank balance!). If the offer is competitive and is delivered on people will come back and build the site further.
Not saying I disagree with what you're saying, I would do the same, but I wouldn't be inclined to pay the promised cashback if it'd lead to losing a customer!disneyfan wrote: and if I ever do get the cashback I was promised I won't be using them again.
I'm afraid they've had more than enough chances from me and it's not looking like I'm going to get the cashback anyway so I'll be voting with my feet. £50 is a lot to lose and it seems if they don't want to pay you then they don't pay you and there's not a lot you can do about it unfortunately.uglysteve wrote:Not saying I disagree with what you're saying, I would do the same, but I wouldn't be inclined to pay the promised cashback if it'd lead to losing a customer!disneyfan wrote: and if I ever do get the cashback I was promised I won't be using them again.
Users browsing this forum: No registered users and 26 guests