Here's our regular report on how well we're doing in getting merchants to resolve your missing/incorrect transactions
There are 3 overdue claims dating back to December - they went over due yesterday . That's a bit frustrating but we're continuing to chase up the merchants on these. Otherwise, all claims up to the end of December have been resolved. The overall number of claims, relative to our total transactions, remains very low.
And remember that, uniquely, imutual allows you the option of appealing directly to members to have a rejected claim overturned. See details of our appeals process where your claim can be put to a binding vote of your fellow members
Hope you'll agree that this is a pretty good performance, which hopefully gives everyone confidence to recommend imutual to others.