Claims performance as at 2 Nov 2011

[tashi500]

As usual, we give members a monthly update on how well we're dealing with your claims for missing/incorrect transactions....

I'm pleased to report that we currently have no outstanding claims (for missing/incorrect transactions) older than 8 weeks. See chart below

[kevinchess1]

Just like to say, as 'I-Goto-Print'
I hav no outstandin claims
wELL DUN INeurtal

[mgf]

Do you have stats for Extended transactions? I know it's down to non-payment from the retailer but it'd be good to see what is sitting being waited on (I've got a 5 month Extended transaction just now but I'm sure there's longer than that out there).

[kevinchess1]

There's a thread Here about Extended Trannys
As i type this I'm only have one outstanding from June
But have had more

[cccashbacklover]

Very low number of claims On face of it excellent

How many transactions does number of claims relate to


Do the number of claims figure include those which Mr Chess has said on several occasions that he puts in for no spend offers

viewtopic.php?f=15&t=5593

But not tracked
Claim goin inn

[RonFlorabud]

Excellent results.
Both the two claims I have had have been dealt with within this time frame, and both verified successfully
Well done team!