Claims performance as at 4 Jan 2012

richard@imutual
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Claims performance as at 4 Jan 2012

Post by richard@imutual » Wed Jan 04, 2012 2:09 pm

In recent years, the reliability of cashback sites and their offers has emerged as the biggest issue for sites like ours. imutual does not spend its members money on advertising, preferring to rely on recommendations by its customers /shareholders in order to attract new members, so it's especially important that you feel confident in recommending imutual to your friends, family and colleagues. The last thing you want is for a friend to come back complaining to you that the site you recommended has let them down! :shock:

Although we do everything we can to ensure that merchants pay the promised cashback, there will always be a small percentage of transactions that either fail to track or get wrongly rejected, due to technical reasons or procedural errors by third parties. However, in such circumstances we have the safety of our claims process, we you give us some details of you transaction and we chase the merchant on your behalf.

We're determined to be considered the most reliable 100% cashback site around. To reinforce that, we give members a monthly update on how well we're dealing with your claims for missing/incorrect transactions. See the chart below....

As you can see, In October there were only 9 claims (out of nearly 1300 "claimable" transactions). Of those, all but one have been verified. The outstanding one is a bit frustrating, having chased it up several times and still have not got a resolution - but we'll keep trying

I hope this gives you all continued comfort of imutual's reliability :thumbup:
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Re: Claims performance as at 4 Jan 2012

Post by dannyluis » Wed Jan 04, 2012 9:14 pm

Good to know. Keep up the good work Richard.
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Re: Claims performance as at 4 Jan 2012

Post by superman » Wed Jan 04, 2012 9:30 pm

its is essential to be seen as reliable.
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Re: Claims performance as at 4 Jan 2012

Post by uglysteve » Wed Jan 04, 2012 10:31 pm

That layout looks eerily familiar, Richard :)
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Re: Claims performance as at 4 Jan 2012

Post by dannyluis » Thu Jan 05, 2012 8:21 pm

Thanks for the prompt resolution of my recent claim.
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Re: Claims performance as at 4 Jan 2012

Post by macfamily » Mon Jan 23, 2012 6:01 pm

As someone who has a claim pending, this is reasurring.
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Re: Claims performance as at 4 Jan 2012

Post by kevinchess1 » Mon Jan 23, 2012 11:50 pm

3 hear
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Re: Claims performance as at 4 Jan 2012

Post by RonFlorabud » Tue Jan 24, 2012 8:12 am

My last claim was verified within 3 days - can't say much fairer than that.
Sadly, tomorrow, I shall be adding another claim for onestopphoneshop.
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Re: Claims performance as at 4 Jan 2012

Post by kevinchess1 » Tue Jan 24, 2012 8:19 am

Me last claim settled was settled same day :thumbup:
Shame it was a reject :(
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