How do I stop imutual emails being blocked or put in my spam folder?
To ensure that you receive emails from imutual you may need to review your email settings for spam blockers. The guidance below explains how to do this for the major commercial UK email providers:
If you have a separate spam-filtering software program installed on your computer then you will need to add imutual.co.uk to any filters or whitelists which are specified within your particular program.
Yahoo Mail / BT Internet
- Open your Yahoo! / BT Internet Mailbox
- Click on 'Options' (on the top right hand side of the screen)
- Click on 'Filters'
- Click on 'Add'. From here enter imutual as the name for the filter. In the 'From Header' make sure 'this contains' is selected on the drop down menu. Click on the text box next to this and enter @imutual.co.uk
- At the bottom of the screen you will be given the option: 'Move the Message to'. Select 'Inbox' from the drop down menu and then click 'Add Filter'
Hotmail
- Open your Hotmail account
- Click on the 'Options' link in the top right hand corner of the page
- Click on 'More options'
- Click on 'Safe and blocked senders'
- Click on 'Safe senders'
- Type in @imutual.co.uk in the available text box and click 'Add to list'
AOL
- Open your AOL email account
- Click on 'Settings'
- Click on 'Spam Controls'
- Click on 'Control from whom I get Email' link under Additional Spam Filters
- Click on 'Custom sender list'
- Type @imutual.co.uk in the available text box and click Add
- Click on 'Save' on the following two pages
Orange/Wanadoo/FSmail
- Open your email account
- Click on 'Antispam'
- Click on 'My Approved List'
- Type @imutual.co.uk in the available text box and click 'Add'
Virgin.net
- Open your Virgin.net account
- Click on 'Options'
- Beneath the heading 'Filters', click on 'Add'. You will then be taken to the 'Add Filters Page'
- Enter imutual as the 'Filter Name'
- Enter 'From' in the Criteria: Search Field
- Enter @imutual.co.uk under keywords
- Select 'From' contains @imutual.co.uk under Options
- Click on 'Add Criteria'
NTL
Unfortunately it is not possible to override NTL's automatic spam filtering mechanism. The best option we can suggest is to set up a spam folder and review its contents regularly. This would be done as follows:
- Open your NTL email account
- Click on the 'Options' link on the left of the page
- Click on 'Spam'
- Click on 'Send to Webmail Spam folder for 7 days' and click 'OK'
This will send any suspected spam into the folder called 'Spam'. You should then regularly check this folder to see if imutual.co.uk has been wrongly identified as spam. If it has then put a tick against imutual.co.uk and click on the 'Move to Folder' drop down list and select 'Inbox