Frequently asked questions
Choose an article below or pick a new category from above.
- What transactions can I submit a claim for and within what timescale?
- I'm making a cashback claim but can't find/remember some of the required details
- My claim has been rejected and I don't understand why
- Why has my claim has been rejected with the reason "Sale attributed to another marketing channel"?
- The system won't let me claim for missing search / comparison cashback
- Appealing against a rejected claim
- How do provisional claims work?