by richard@imutual » Fri Nov 08 2013 10:37am
Here's our regular report on how well we're doing in getting merchants to resolve your
missing/incorrect transactions
- claims_20131108.gif (10.92 KiB) Viewed 2558 times
We do everything we can to ensure that merchants track your transactions reliably (including sometimes dropping big name merchants who prove unreliable), but occasionally, for reasons largely out of our control, one of your transactions will fail to track correctly. We then have a quick and simple claims process so you can tell us about it, and we then chase the merchant on your behalf.
It's pleasing to report that we have
no overdue claims (i.e. claims that remain unresolved beyond their target resolution date). All claims submitted up to the end of July have been resolved. The overall number of claims, relative to our total transactions, remains very low and over 80% of them are resulting in a positive approval from the merchants.
Looking at comments about other cashback sites on forums, it's noticeable how many more complaints there seem to be these days. Untracked transactions are an inherent problem affecting all cashback sites, and we're not immune. But we want imutual to be trusted to deliver reliable cashback rewards, not just promise the best rates. So we place a very high priority on how well we deal with missing/incorrect transactions, and hope in turn that this will give you the confidence to recommend us to your friends, family and other contacts.
And remember that, uniquely, imutual allows you the option of appealing directly to members to have a rejected claim overturned. See details of our
appeals process where your claim can be put to a binding vote of your fellow members
Hope you'll agree that this is a pretty good performance, which should give everyone confidence to
recommend imutual to others.
Here's our regular report on how well we're doing in getting merchants to resolve your [url=http://www.imutual.co.uk/help/14/#q]missing/incorrect transactions[/url]
[attachment=0]claims_20131108.gif[/attachment]
We do everything we can to ensure that merchants track your transactions reliably (including sometimes dropping big name merchants who prove unreliable), but occasionally, for reasons largely out of our control, one of your transactions will fail to track correctly. We then have a quick and simple claims process so you can tell us about it, and we then chase the merchant on your behalf.
It's pleasing to report that we have [b]no overdue claims[/b] (i.e. claims that remain unresolved beyond their target resolution date). All claims submitted up to the end of July have been resolved. The overall number of claims, relative to our total transactions, remains very low and over 80% of them are resulting in a positive approval from the merchants.
Looking at comments about other cashback sites on forums, it's noticeable how many more complaints there seem to be these days. Untracked transactions are an inherent problem affecting all cashback sites, and we're not immune. But we want imutual to be trusted to deliver reliable cashback rewards, not just promise the best rates. So we place a very high priority on how well we deal with missing/incorrect transactions, and hope in turn that this will give you the confidence to recommend us to your friends, family and other contacts. :)
And remember that, uniquely, imutual allows you the option of appealing directly to members to have a rejected claim overturned. See details of our [url=http://www.imutual.co.uk/help/14/1537/]appeals process[/url] where your claim can be put to a binding vote of your fellow members :thumbup:
Hope you'll agree that this is a pretty good performance, which should give everyone confidence to [url=http://www.imutual.co.uk/referrals]recommend imutual to others[/url]. :)
