Spotted a problem on imutual? If it's not specific to your account, then post here and see if other members can help. Staff also monitor this forum and will reply as necessary
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Richard Frost
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by Richard Frost » Fri Feb 10 2023 4:59pm
pabenny wrote: ↑Fri Feb 10 2023 4:55pm
You can see the counter is on the home page if you're *not* logged in. I've never seen it anywhere else. Someone may know more than me.
You are correct it is the only counter. It is updated overnight. If someone does a transaction today it would if it was working update overnight. But as it appears not to be working currently, I do not expect it to update unless Richard fixes it. The same would appear to be the same with actual transactions. They seem not to be showing on statements unless Richard does a manual intervention.
Basically, the site is currently buggered and the owner seems not to care.
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Richard Frost
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by Richard Frost » Sat Feb 11 2023 10:01am
Tracking seems to have increased by 2 today 9,925,766 now.
12/2/23 9,925,767
13/2/23 9,925,770 Either it is working and we have an extremely low level of transactions or it is only partly working and not all transactions are showing.
14/2/23 9,925,770 Static today
17/2/23 9,925,771
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krokus46
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by krokus46 » Fri Feb 17 2023 9:31am
all upto yesterday showing now.
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pabenny
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by pabenny » Fri Feb 17 2023 11:03am
Richard Frost wrote: ↑Sat Feb 11 2023 10:01am
..Either it is working and we have an extremely low level of transactions or it is only partly working and not all transactions are showing.
Difficult to tell either way. If the counter is to be believed, that's just 14 transactions in the last three weeks. The lack of customer service must deter even the most loyal members.
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Richard Frost
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by Richard Frost » Fri Feb 17 2023 11:11am
It does appear to be working. I just did a transaction which tracked almost immediately. It seems to be that we have a very low level of transactions, unsurprising given the way the shareholders have been treated.
That combined with the fact that Mediaforce Limited aka as Cashbackers has just gone into liquidation owing imutual £1348.57 does not bode well
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pabenny
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by pabenny » Sun Feb 19 2023 8:56am
Counter has now leapt up to 9,926,476.
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Kezzie
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by Kezzie » Sat Jun 08 2024 2:54pm
None of my Ebay purchases have tracked since 10 May 2024. It is beginning to look hopeless!
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blythburgh
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by blythburgh » Mon Jun 10 2024 10:05am
Kezzie wrote: ↑Sat Jun 08 2024 2:54pm
None of my Ebay purchases have tracked since 10 May 2024. It is beginning to look hopeless!
have you ticketed to see why?
Keep smiling because the light at the end of someone's tunnel may be you, Ron Cheneler
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Richard Frost
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by Richard Frost » Mon Jun 10 2024 10:18am
This merchant does not accept claims for missing transactions. Cashback offered on best-endeavours basis only.
Having quoted that, What is the likelihood of a reply from Richard?
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pabenny
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by pabenny » Mon Jun 10 2024 11:44am
Richard Frost wrote: ↑Mon Jun 10 2024 10:18am
This merchant does not accept claims for missing transactions. Cashback offered on best-endeavours basis only.
Having quoted that, What is the likelihood of a reply from Richard?
About the same as the likelihood of Rishi still being PM on 5 July.
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