i'd be sending a very clear letter to them.. there's no way they should be doing that.
these poor procedures are not uncommon..
i had the attempted delivery of a parcel on friday via FedEx. noone was home. they classified this first attempt as "Final Attempt" and took it straight back to the airport for return to Japan.. with a card that gave me a web address that lead to a phone number which provided a web address.. the same one. i had to find them at the airport yesterday and insist that they gave me my parcel.
Royal London have written to me as the relative of the deceased planteria
