Cheque payment

[casjen]

After being forced to take a cheque payout , Ive been waiting 4 weeks and get no reply to messages.

[blythburgh]

used this symbol ! to bring it to Richard's attention

[casjen]

Used the symbol... nothing . So along with posting here, emailing and sending message... COMPLETELY IGNORED !

[Chadwick]

Have you tried raising a query?

https://www.imutual.co.uk/queries?action=new_query

[blythburgh]

Have you tried raising a query?

https://www.imutual.co.uk/queries?action=new_query

I marked the post as needing attention and it seems that did not get any result. Not happy about this saga and the silence

[macliam]

Have you tried raising a query?

https://www.imutual.co.uk/queries?action=new_query

I marked the post as needing attention and it seems that did not get any result. Not happy about this saga and the silence

But have you raised a specific query? I have never had an issue getting a response to an individual query, rather than a general forum post.

[casjen]

Finally arrived today... no accompanying letter why it took so long... no communication at all from imutual.. member here for 9 years and totally unimpressed by the customer service ive received and the fact that i was forced to have a cheque due to being accused of being a fraudulent person !

[Richard Frost]

Feel privileged to get your post delivered so early in the day. Mine often arrives after 1pm

[blythburgh]

Finally arrived today... no accompanying letter why it took so long... no communication at all from imutual.. member here for 9 years and totally unimpressed by the customer service ive received and the fact that i was forced to have a cheque due to being accused of being a fraudulent person !

I feel sad that you feel this way but if it was me I would be feeling just as aggrieved.